Spin Fever Casino - Player faces issues with bonus claim.

I made my 1st deposit with a wheel bonus. I lost then had a notification from telegramfor this advertisement from spin CV fever official telegram page.

I followed instructions also deposited $20 and the money cleared but the 50 fs did not so I contacted live chat the response was it was expired.

Dispite informing them about being notified via telegram about the promo 30mins earlier. 

I kept getting told im confused buy dates that dont exist and that they will do nothingto resolve this.

I also pointed out there is NO 

Dear gamonbryzy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Fever Casino.

Please note I adjusted the disputed amount of the complaint to the deposited amount of 20 AUD

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you requested a refund of your deposited funds? With what result?
• Have you decided to play the deposited funds?
• Have you requested an alternative bonus from the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

I didn't ask for a refund.

I did suggest giving the free spins under a loyalty or any means.

Timothy wouldn't even acknowledge the statement, instead around 3-4 he repeated "I'm really sorry, but this bonus expired yesterday. I'm afraid it can't be added"

I mentioned the advertisement doesn't mention any expiration. Repeatedly until this response.

"It's not visible in this promo, unfortunately. In this case, you may contact us at our support chat to clarify the expiry date"

Also received a no accountability response even though the advertisement came from the official spin fever telegram channel. He also the notification is now a malfunction. On top expired.

"I'm sorry, but we are not responsible for Telegram notifications malfunctioning. This promo was posted on October 6"

I have played the funds not long ago believing nothing will happen so I might as well give them another excuse to deny.

I don't know if it's due to casino guru intervention that is of 10 minutes ago I had received the 50 free spins.

If it was thank you.

If not, thank you for reponseding

I would have liked a small apology from spin fever for the hassle produced from their own system.

But suspect that won't happen.

Either way the case can be closed.

Dear gamonbryzy,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru