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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Complaint replies by Petronela Kontos

English
Hi sylviabezerradacruz,As I mentioned in my previous response, since you neve... 4 weeks ago
Dear cassandr0,Thank you for the additional information.Unfortunately, we reg... 4 weeks ago
Thank you very much, NCampos93, for providing all the necessary information. ... 4 weeks ago
Dear TheCooN82,Great news :) We're glad to hear that your issue has been reso... 4 weeks ago
Dear Laban33,Perfect :) We're glad to hear that your issue has been resolved.... 4 weeks ago
Thank you very much, joaccozuccala, for providing all the necessary informati... 4 weeks ago
Dear traumfaengerbaby,Great news :) We're glad to hear that your issue has be... 4 weeks ago
Thank you very much, taarroo, for providing all the necessary information. I ... 4 weeks ago
Thank you very much, rl335812, for providing all the necessary information. I... 4 weeks ago
Dear javet6yas0,Thank you for the additional information.Unfortunately, we re... 4 weeks ago
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