Verde Casino - Player’s account has been closed and funds are inaccessible.

Bună ziua

Vă scriu aceasta plângere în a mă ajuta să recuperez banii din contul verde cazino , și tot odată să reușesc să mă conectez în cont.Aproximativ din luna august nu am mai primit nimic.In momentul când încerc să mă conectez îmi spune ca această platformă nu mai este funcțională pentru jucătorii din România

Dear bebebebytza22,

Thank you very much for submitting your complaint.

I’m sorry to hear about the trouble you’re facing with accessing your Verde Casino account and retrieving your funds. To help us look into this issue, could you please provide the following details:

• Could you confirm the approximate balance in your account when you last accessed it?
• Have you received any prior communication from the casino about the platform’s availability for Romanian players, or any updates on your account status?
• Have you attempted to contact Verde Casino directly about this issue? If so, could you share any replies or guidance they provided?

If you have relevant emails or any communication with the casino that could assist us in understanding your case, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Greetings all

According to our records, the player's account is not blocked.

The player successfully signed in on 28.10.2024 08:17:04 (UTC).

The player has zero on their balance. The total amount of withdrawal exceeds ~700k lei.

There were no manual reduction of the balance.

Dear player, can you please provide more details on your complaint?

Regards

Dear bebebebytza22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Îmi cer scuze pentru acest răspuns întârziat .

Intradevar balanța soldului actual este zero.

Dar cum puteți să îmi spuneți ca retragerile mele au fost în valoare de 700k, pentru ca eu mai mult de 500k nu am primit.Deci unde este diferența ?

Hi bebebebytza22,

Thank you for your response, and no worries about the delay.

Regarding the discrepancy between the 700k lei withdrawal total mentioned by the casino and the 500k lei you received, the casino’s records refer to the total amount of withdrawals made, which may include multiple transactions. It’s possible that this caused some confusion if you were thinking of only the most recent withdrawal.

• Could you please confirm the amount of your last withdrawal? This will help us better understand the situation and assist you further.

Thank you for your cooperation, and I look forward to your reply.