The player from Spain had made two deposits of twenty euros each on November 18th, but those funds had not appeared in their casino account, despite the bank confirming that the transactions were credited. The player reported having contacted the casino multiple times regarding the issue. Ultimately, the player confirmed that the two deposits had been received, leading to the complaint being marked as resolved by the Complaints Team.
Boomerang-Bet Casino - Player is facing delayed deposits.
Amount: €40
Boomerang-Bet Casino
Safety Index:HighSafety Index
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
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1 month ago
Translation
On November 18th, I made two deposits of twenty euros each, which still haven't appeared in my account, and the bank says they have been credited.
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1 month ago
Dear mikelzarcas,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re having with your two missing deposits.
- To help clarify the situation, could you please confirm if these were your first deposits at this casino?
- Also, please forward the payment receipts for both transactions, including transaction numbers, to petronela.k@casino.guru. This information is essential for investigating further.
If the deposits were never credited to your casino account, the best course of action is to contact your payment provider directly. They will need to investigate, but please be aware this process can take up to one month. Unfortunately, in these cases, the casino may have limited ability to intervene until the payment provider completes their investigation. Meanwhile, we strongly recommend holding off on further deposits until this issue is fully resolved.
Your cooperation in providing these details will help us proceed with the case and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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1 month ago
Translation
I have already contacted the casino more than ten times both by chat and Gmail. If they were the first deposits
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4 weeks ago
Translation
Good afternoon, I wanted to let you know that I have already received the two deposits from boomerang bet, thank you for everything.
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4 weeks ago
Dear mikelzarcas,
Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
