SpinsBro Casino - Player's account issues block withdrawal.

I have a few issues here the casino is blocking me from correcting my address and my typo on my birthday I have reached out to support given many documents to prove my address my birth date and their kyc team is ignoring me.I have nearly seven thousand NZD I want to withdraw I deposited considerable amounts to them without no problems but now I want something back these people are olaying the old games.u have my ID BRO u know who I am u know where I live have all of it yet you won't veeify me on person.Also I noticed sone strange things on their site they reset my VIP STATUS COMPLETELY the first time I won big to limit my withdrawal amount and thevwexond time I won big they turned it off as I was betting 50$ bets for a long time and it never moved from 6% so clearly there vip system is full of crap and not valid also games were ctashig at optimum times with system glitch messages you know all the old sad tricks then when u reset them they never paid for eons suggesting to me these people are using RTP MANIPULATION AND RNG MANIPULATION.I have footage via screenshot of crashes and also after winning big and playing for ages my VIP statuses unmoved and All the crap talk from customer support sending u here sending u there which I did plus ten back flips through a flaming hoop.I just want my real VIP STATUS LEVEL AND WOTHDRAWL AMOUNT RAISED AND TO GET Y MONEY TO MY BANK AS I DEOSITED THROUGH MY BANK.

Dear Tappychappy9,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you’re experiencing with the casino’s verification process, withdrawal limits, and VIP status. To gain a better understanding of your situation and provide the most effective assistance, could you please answer a few additional questions?

• Could you clarify the specific issues you encountered with your address and birthdate on your account? Were these details initially entered incorrectly when you registered, or did they change after registration?
• Have you received any recent communication from the casino’s KYC team or customer support regarding the status of your verification? If so, could you share the details or any messages that explain why your verification has not been approved?
• Regarding your withdrawal, have you successfully withdrawn any winnings from this casino in the past? If so, could you provide some information about those withdrawals, including the dates and amounts?
• Additionally, could you provide details on the glitches or issues with the games? Specifically, do you remember which games crashed or presented errors, and if you reported these to the casino’s support team?

Please feel free to forward any relevant communication or screenshots to petronela.k@casino.guru if you believe it may be helpful for us to review.

Your cooperation is essential in helping us proceed with your case. Without your input and these details, we won’t be able to effectively address the situation or advocate on your behalf.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi thank you for ur response I believe google entered my address by automatic data incorrectly and I typod my birthdate incorrectly on the day that is so I put 13th instead of 15th I then could not get verified as they didn't allow me to change this nor did they respond through customer support they just kept saying email kyc which I did and they have now responded saying I am verified the games were global games titles and they were the old school system generated messages saying I got disconnected with a number next to the message.the vip status was definitely reset when I won 6000 the first time taking my vip status back to zero and the second time I won big it was completely stopped and didn't accrue any increase this is completely unacceptable support said it is sometimes delayed or may have a problem how convenient I should definitely be on level 3 yet I'm only able to withdraw 650 euros I'm seeking your help to be able to withdraw my funds for this as it's not on.

Player's additional comments:

I have received an email saying I have been verified finally.funny that thanks casino guru 

Thank you, Tappychappy9, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.