Verde Casino - Player's withdrawal is delayed.

I have won 46 euros, but have not been paid the amount at the moment. They seem to delay a lot on purpose, as such I am put restriction on deposit and playing until they pay out the amount. The site seems like a proper scam and they say they changed ownership recently.

Dear nikdim14,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your winnings and the restrictions placed on your account. I’d like to gather a few more details to help us fully understand your situation and work towards a solution.

Could you please clarify the following:

• Withdrawal Request Timeline: When did you initially request the €46 withdrawal, and have you received any updates from the casino regarding the payout?
• Nature of Account Restrictions: Could you describe the restrictions placed on your account? Are they specifically on deposits, gameplay, or both, and did the casino provide any reason for imposing them?

If you have any relevant communication with the casino, such as emails or chat transcripts, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear nikdim14

You have not provided any requested document.

Please kindly send the requested documents and the withdrawal request will be approved in no time!

Kind regards

I have sent all requested documents. For the document of proof of residence I have sent tax returns from last calendar year as I dont currently have a utility bill to my name, this should be sufficient. This site is potentially a scam as I have currently sent all requested documents and they cancelled my withdrawal just to save more time.

Dear nikdim14

Thank you for uploading the documents (date received 25.11.2024 18:08:01 (UTC))

The documents will be reviewed accordingly.

Regards

Hello,

According to our records the player received the money at 26.11.2024 09:56:54 (UTC)

Dear nikdim14

Can you please specify why you believe the site is a "scam"?

Also ,can you please provide more information on "and they say they changed ownership recently."

Thank you for cooperation!

Regards

Received the funds thank you! I consider the topic closed.

Dear nikdim14,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru