Megapari Casino - Player’s deposits have been rejected.

Hello good morning!! I want you to help me or at least give me an answer about two deposits made by bank transfer that were rejected and were not credited to my player account. The first rejected deposit was on 10/25/2024 for an amount of 50 thousand pesos and the second was on 11/05/2024 for 20 thousand pesos. I have been communicating with the casino chat and the only answer they give me is that my case is being evaluated by the finance sector and they have no update on the matter. Please contact me again in 12 hours or sometimes they tell me in 24 hours, they do not give me any other answer than that. The money was deducted from my account, then I know what happened to me. I continued making deposits by bank transfer to the same account that they give me in the name of Juan P*** and they were correctly credited to my player account, but those 2 deposits were never credited to me.

Dear jonathanquiroz1996,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipts to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I think I don't have a way to communicate with the payment provider, or I don't know how to do it.

Hello!

Please accept our apologies for any inconvenience you've experienced. We are actively working on your case and are nearing a resolution. We will be in touch with a comprehensive update shortly. Thank you for your continued patience and understanding.

I completely empathize with your frustration, jonathanquiroz1996. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 12 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.

Thank you for your patience and understanding in advance.

Thank you very much! It is frustrating that I have not received an answer until today, but I will wait until the date you indicated. The 25th of this month will mark one month since the first deposit.

Thank you so much for your understanding, jonathanquiroz1996. I’ll follow up with you next week.