The player from the US is facing issues with two rejected bank transfer deposits to the casino, amounting to 50,000 pesos and 20,000 pesos, which have not been credited to his player account. Despite ongoing communication with the casino, he receives only generic responses stating that the finance department is evaluating the case, with no updates provided.
Megapari Casino - Player’s deposits have been rejected.
Amount: $70,000 ARS
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 30m 32s
Case summary
4 hours ago
Public
Public
5 hours ago
Translation
Hello good morning!! I want you to help me or at least give me an answer about two deposits made by bank transfer that were rejected and were not credited to my player account. The first rejected deposit was on 10/25/2024 for an amount of 50 thousand pesos and the second was on 11/05/2024 for 20 thousand pesos. I have been communicating with the casino chat and the only answer they give me is that my case is being evaluated by the finance sector and they have no update on the matter. Please contact me again in 12 hours or sometimes they tell me in 24 hours, they do not give me any other answer than that. The money was deducted from my account, then I know what happened to me. I continued making deposits by bank transfer to the same account that they give me in the name of Juan P*** and they were correctly credited to my player account, but those 2 deposits were never credited to me.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 hours ago
Dear jonathanquiroz1996,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipts to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Casino Guru is examining the case
