Dear Dangarsf,
I understand your frustration regarding the recent losses and the unusual behavior you've observed in the game.
Please be aware that, without access to your complete game history, we won't be able to thoroughly investigate this matter. If you're unable to download the game history directly, we recommend contacting the casino’s support team to request it. Additionally, any communication or screenshots exchanged with the casino, especially if you reported the issue promptly, would be very helpful for us to review.
Regarding the game performance, please note that casinos operate with RTP (Return to Player), which determines the percentage of wagers a game is expected to pay back over a long period. RTP can create the impression of significant fluctuation in outcomes, especially with short-term play, but does not necessarily indicate any manipulation or malfunction in the game. Without specific details from your game history, it’s challenging for us to assess whether any technical issues were present.
We’re here to support you and investigate as thoroughly as possible. With more evidence or communication from the casino, we can help determine if further steps are possible.
Thank you for your cooperation and understanding.
Dear Dangarsf,
I understand your frustration regarding the recent losses and the unusual behavior you've observed in the game.
Please be aware that, without access to your complete game history, we won't be able to thoroughly investigate this matter. If you're unable to download the game history directly, we recommend contacting the casino’s support team to request it. Additionally, any communication or screenshots exchanged with the casino, especially if you reported the issue promptly, would be very helpful for us to review.
Regarding the game performance, please note that casinos operate with RTP (Return to Player), which determines the percentage of wagers a game is expected to pay back over a long period. RTP can create the impression of significant fluctuation in outcomes, especially with short-term play, but does not necessarily indicate any manipulation or malfunction in the game. Without specific details from your game history, it’s challenging for us to assess whether any technical issues were present.
We’re here to support you and investigate as thoroughly as possible. With more evidence or communication from the casino, we can help determine if further steps are possible.
Thank you for your cooperation and understanding.