HomeComplaintsMyStake Casino - Player wants to claim losses due to game manipulation.

MyStake Casino - Player wants to claim losses due to game manipulation.

Amount: €200,000

MyStake Casino
Safety Index:High
Submitted: 05 Nov 2024
Case opened Current status

Waiting for player to reply

4d 15h 25m 28s

Case summary

2 days ago

The player from Spain reports losing 200,000 due to glitches in a casino game that previously allowed consistent winnings. After the game was moved to a different position on the platform, the player has only experienced losses and seeks to claim part of the lost amount, believing it was manipulated.

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2 weeks ago
Translation

Last month I lost 200,000, which is strange because a game I was handling and always winning started experiencing glitches. Subsequently,

in the last glitch (I believe they were updates), the game was moved to a different position on the platform and placed at the end, and since then I've only been losing.


I want to claim part of the lost amount as the game was manipulated.

Automatic translation:
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2 weeks ago

Dear Dangarsf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.


file


Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela


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2 weeks ago
Translation

Evolution;


6.000€ 27/9

€30,000 9/29

100,000€. 30/9

190.000€ 1/10

200.000€ 3/10

0€. 6/10



Total losses Approx €5,941.51


Maximum balance in the game account: approx. €204,000


Current balance 0.07€


Game : Limbo


My observation: In the months of recorded play, I found a safe way to reduce losses. That gave me profits in a matter of minutes.


After a few days, I noticed that there were bugs that lasted a few minutes, the game would stay stuck in black for a while.


After a while the page would refresh and allow players to play again. Every time this happened the game mentioned above, "Limbo", would start to lose money.


One day the game was demoted from the ranking on the "Minigame" screen and from then on all the money I earned was lost. (I tried to see if it was just a matter of time but nothing happened and I didn’t win)


I would like to provide the history but it is almost impossible for me, since the casino does not allow downloading it.

Edited
Automatic translation:
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1 week ago

Dear Dangarsf,

I understand your frustration regarding the recent losses and the unusual behavior you've observed in the game.

Please be aware that, without access to your complete game history, we won't be able to thoroughly investigate this matter. If you're unable to download the game history directly, we recommend contacting the casino’s support team to request it. Additionally, any communication or screenshots exchanged with the casino, especially if you reported the issue promptly, would be very helpful for us to review.

Regarding the game performance, please note that casinos operate with RTP (Return to Player), which determines the percentage of wagers a game is expected to pay back over a long period. RTP can create the impression of significant fluctuation in outcomes, especially with short-term play, but does not necessarily indicate any manipulation or malfunction in the game. Without specific details from your game history, it’s challenging for us to assess whether any technical issues were present.

We’re here to support you and investigate as thoroughly as possible. With more evidence or communication from the casino, we can help determine if further steps are possible.

Thank you for your cooperation and understanding.


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2 days ago

Dear Dangarsf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dangarsf has 4d 15h 25m 28s to reply

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