MyStake Casino - Player wants to claim losses due to game manipulation.

Last month I lost 200,000, which is strange because a game I was handling and always winning started experiencing glitches. Subsequently,

in the last glitch (I believe they were updates), the game was moved to a different position on the platform and placed at the end, and since then I've only been losing.

I want to claim part of the lost amount as the game was manipulated.

Dear Dangarsf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

Evolution;

6.000€ 27/9

€30,000 9/29

100,000€. 30/9

190.000€ 1/10

200.000€ 3/10

0€. 6/10

Total losses Approx €5,941.51

Maximum balance in the game account: approx. €204,000

Current balance 0.07€

Game : Limbo

My observation: In the months of recorded play, I found a safe way to reduce losses. That gave me profits in a matter of minutes.

After a few days, I noticed that there were bugs that lasted a few minutes, the game would stay stuck in black for a while.

After a while the page would refresh and allow players to play again. Every time this happened the game mentioned above, "Limbo", would start to lose money.

One day the game was demoted from the ranking on the "Minigame" screen and from then on all the money I earned was lost. (I tried to see if it was just a matter of time but nothing happened and I didn’t win)

I would like to provide the history but it is almost impossible for me, since the casino does not allow downloading it.

Dear Dangarsf,

I understand your frustration regarding the recent losses and the unusual behavior you've observed in the game.

Please be aware that, without access to your complete game history, we won't be able to thoroughly investigate this matter. If you're unable to download the game history directly, we recommend contacting the casino’s support team to request it. Additionally, any communication or screenshots exchanged with the casino, especially if you reported the issue promptly, would be very helpful for us to review.

Regarding the game performance, please note that casinos operate with RTP (Return to Player), which determines the percentage of wagers a game is expected to pay back over a long period. RTP can create the impression of significant fluctuation in outcomes, especially with short-term play, but does not necessarily indicate any manipulation or malfunction in the game. Without specific details from your game history, it’s challenging for us to assess whether any technical issues were present.

We’re here to support you and investigate as thoroughly as possible. With more evidence or communication from the casino, we can help determine if further steps are possible.

Thank you for your cooperation and understanding.

Dear Dangarsf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.