The player from Slovakia feels frustrated with the casino, believing that all games are rigged to lose, as they consistently cannot win regardless of the game played.
Slovmatic Casino - Player believes all games are rigged to lose.
Amount: €1,000
Slovmatic Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 20h 16m 43s
Case summary
3 hours ago
Public
Public
5 hours ago
Translation
I am very upset with this casino. All the games are rigged to lose. No matter which game I play, I can't win. Everything is constantly set just to lose.
Automatic translation:
Public
Public
3 hours ago
Dear stevko11A,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
stevko11A has 6d 20h 16m 43s to reply
