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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Complaint replies by Petronela Kontos

English
Since we haven’t received any response from the casino regarding the issue, w... 4 years ago
Thank you very much Leanne for providing all the necessary information. I wil... 4 years ago
Thank you very much Wolfgang for providing all the necessary information. I w... 4 years ago
Thank you very much José for providing all the necessary information via emai... 4 years ago
Since we haven’t received any response from the casino regarding the issue (a... 4 years ago
Dear Oskar,Thank you very much for your understanding. Unfortunately, there i... 4 years ago
Thank you very much for your quick reply. I will transfer now your complaint ... 4 years ago
I’m sorry, but we’re not able to help you to resolve this case. We are reject... 4 years ago
Thank you very much Jennifer for providing all the necessary information. I w... 4 years ago
Thank you very much Domenico for providing all the necessary information. I w... 4 years ago
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