CrownCas Casino - Player’s struggling to receive his winnings.

I got big issue with crowncas casino i already make a complain on askgambler but i want make one here to because its important everyone know ,your review about this casino is exactly right ,first they tell you your withdraw is approve u will received in 2 to 3 days after they said the payment didnt work but dont give any details or looking for a other method and after they never answer to your email they didnt put my money back to my account and now they dont answer me anymore on askgambler too ,they stole my money just like this DONT PLAY ON CROWNCAS 

Dear Stephane,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their cooperation, but, before we do so, please could you forward any relevant communication between you and the casino to petronela.k@casino.guru? I saw screenshots, but did you receive any explanation why your withdrawal has been declined? Additionally, please could you advise if you have redeemed any bonus in this casino? I hope we will be able to help you to receive your winnings as soon as possible. Looking forward to hearing from you. 

Best regards,

Petronela 

Hi thanks you to helping me ,if its possible can u go read my complain on askgambler u will find it under the name Crowncas -payment trouble -amount 2900$ can ,u will be able to see the date and see the rare exange i got with them, my withdraw was approuve they said money was sent but i never received it and they didnt give me any details in there last message they said they was clarify with there provider and after they never talk anymore. I dont know what to do i just want communicate and get more details  ,yes i originally play with a bonus but i respect all rules and all documents was approuve and payment was suppose be sent 2 times thanks you for your precious help

Thank you very much Stephane for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Stephane,

I read your AG complaint and I see that the casino isn't very responsive. We also marked it as a zombie casino, because during our last update they failed to reply to multiple emails we sent, which is in our opinion unacceptable. 

Despite of this fact, I will contact the casino and hopefully I will be able to help you more.

We would like to ask the CrownCas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

hello crowncas what u doing

Hello Stephane,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.