Loki Casino - Player’s winnings have been confiscated.

Bom dia chamo-me Fernandes eu e minha mulher temos uma conta no casino loki eu não tinha como depositar fiz um depósito pela o multibanco da minha mulher Skrill ganhei a aposta queria levar fizeram dificuldade para pagar o meu dinheiro disseram que a conta poderia ser fechada eu simplesmente acabei por gastar o dinheiro tudo desmoralizada eu acho se não é crime fazer um depósito pela conta da minha esposa eu quero-me resolver isso e não não foi conta do publicada só foi porque fiz uma transferência de dinheiro da conta da minha mulher para minha o motivo foi esse

Dear Fernando,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"The Gambler acknowledges that they do not use the funds for third parties to replenish the Casino account."

"The Gambler agrees that if they broke these rules or the Casino has reasonable grounds to assume that the Gambler has violated the rules, the Casino reserves the right to suspend their gaming account, cancel the bets, refuse to pay the winnings or use the funds on the Gambler’s gaming account for compensation of its own losses resulting from the actions of the Gambler."

Please allow me to ask you, have you contacted the casino prior the deposit which was made from your wife’s e-wallet? Have you checked with the casino if they allow in specific cases, deposits from a 3rd party e-wallet or account? Thank you in advance for your reply. 

Best regards,

Petronela

Dear Fernando,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.