The player from Portugal has deposited funds into his account from 3rd party Skrill e-wallet. Casino confiscated all his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Good morning my name is Fernandes my wife and I have an account at the loki casino I had no way to deposit I made a deposit through my wife Skrill's ATM I won the bet I wanted to take it hard to pay my money they said the account could be closed I just ended up spending the money, all demoralized I think if it’s not a crime to make a deposit on my wife’s account I want to settle this and it wasn’t a published account just because I did a money transfer from my wife’s account to my the reason was this
Dear Fernando,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"The Gambler acknowledges that they do not use the funds for third parties to replenish the Casino account."
"The Gambler agrees that if they broke these rules or the Casino has reasonable grounds to assume that the Gambler has violated the rules, the Casino reserves the right to suspend their gaming account, cancel the bets, refuse to pay the winnings or use the funds on the Gambler’s gaming account for compensation of its own losses resulting from the actions of the Gambler."
Please allow me to ask you, have you contacted the casino prior the deposit which was made from your wife’s e-wallet? Have you checked with the casino if they allow in specific cases, deposits from a 3rd party e-wallet or account? Thank you in advance for your reply.
Best regards,
Petronela