Eurofortune Online Casino - Player’s winnings have been reduced.

Su una vincita di 1800€, ho potuto richiedere solo 1000€ per un limite di prelievo del bonifico poi mi è stata riconosciuto solo 217 € il resto e stato tolto dal conto gioco ,

EUROFORTUNE E UNA TRUFFA ! 

Dear Mastrik88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found:

"All deposits of 249 USD / EURO / GBP / AUS or less have a maximum withdrawal of 10X the deposit of this specific game session. Once a withdrawal is approved, the casino applies the 10X rule and corrects the withdrawal to faithfully reflect the 10X rule. The remaining funds are considered "non-withdrawable" and are deleted from the player's balance. Deposit bonuses used during a game session and resulting in a withdrawal request are also "non-withdrawable" and may be deducted from this pending withdrawal."

"All withdrawals (Wire, Neteller, Direct-to-Card, etc.) are subject to transfer fees ranging from 10 to 40 $, €, £. Fees are based on location and are determined by our payment processor and at the expense of the player."

Please could you clarify how much was your last deposit in the casino? In the meantime, I’d like to bring to your attention the review of Eurofortune Online Casino https://casino.guru/Eurofortune-Online-Casino-review, in which is stated clearly, that it is one of the worst casinos to play at and we strongly advise you to stay away from it. For the future references, I would suggest checking the list of our recommended casinos https://casino.guru/top-online-casinos. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Grazie mille per la delucidazione,  purtroppo a mio rammarico ho notato la reputazione del casinò troppo tardi 

I know it must be frustrating for you. Would you like to proceed with this complaint? We can try contacting the casino and ask for an explanation. Please let me know. I will be waiting for your decision patiently. 

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.