The player from Italy has decided to close her account, exclude herself from all the communication with the casino and delete her personal data. Additionally, the player’s asking her deposits to be refunded. We rejected the complaint because the player didn't respond to our messages and questions.
Winorama Casino - Player wishes to close her account.
Amount: €1
Winorama Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I would like to delete my WINORAMA CASINO account and get the money I deposited back into my account. I would also like my personal data to be deleted, as well as those connected to my credit card. I contacted support but nobody answers. I ask for help please. Thank you
Automatic translation:
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4 years ago
Dear Greta,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Firstly, please could you clarify if you wish to exclude yourself from https://www.wintimecasino.it/ (you have filed your complaint under WinTime Casino IT) or, as you mentioned in the comments, http://www.winorama.com (Winorama Casino)?
Secondly, if you have sent any requests for a self-exclusion in the past, please forward them to petronela.k@casino.guru. I believe we will be able to help you to close your account as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
Yes, I would like to unsubscribe from Wnorama Casino. I sent them a lot of emails without feedback. please help me
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4 years ago
Translation
They told me they won't put the money I deposited into the game account in my account .. and the money is still there!
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4 years ago
Thank you very much Greta for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello!
Did the casino give you any reason why you cannot withdraw your money, please?
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4 years ago
Translation
no no reason .. just says they don't give it to me
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4 years ago
Thank you for your reply. I would like to ask Winorama Casino to comment on this case.
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4 years ago
We would like to ask the Winorama Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Translation
Dear Greta,
Thanks for keeping us updated!
We inform you that our Customer Service has already sent an email with all the necessary information.
Do not hesitate to contact us for further assistance.
Sincerely,
Support clinicians of Winorama
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4 years ago
Hello Greta,
I would like to know if you received an email from Winorama Casino. Was your problem resolved, please?
