Casoola Casino - Player’s deposit has disappeared.

I had deposited casoola 40£ its not big money but its bullshit that money gone from my bank but didint credit to casoola when I asked they saying its proccesing it can take up to 72 hour Im playing in casinos 10 year now I have never seen someting like that in my whole life thats bullshit online transaction its been paid its mean its goooneeee so what they trying to do never ever again genesis casinos never !!! 

Dear Turgay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if it was your first deposit? Have you tried to contact your payment provider? What payment method did you use? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

hi thanks for answer yes its my first deposit and I deposit with my debt card and I did speak to my debt card provider they said the payment is succesfuly gone thru . But I have never seen such a thing I cannt even call casinos all numbers is not out  so I dont know what to do . I speak live chat with the guy named thomas I did email aswell and thomas answerd me aswell so what the hell ! is looks like all set up

Dear Turgay, one more thing please. Could you forward me the receipt of the payment, please? Upload it here or send it to petronela.k@casino.guru. Thank you very much in advance.

Thank you very much Turgay for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks for all they gave the money back so its all good now thanks for all 

Dear Turgay,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.