All Wins Casino - Player’s winnings from bonus play have been cancelled.

Hi I opened account with £25 and was given bonus of £63 I lost my initial £25 but then won£ 1699 with bonus money after meeting the required wagering amount they are refusing to pay me saying I have betting iregularaties can you help

Dear Gary,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"All Wins Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and Bonuses for irregular play. "Irregular play" may include, inter alia:

*Placing bets equal to or greater than 30% of the value of the deposit (or free bonus or cashback) credited to the player account.

*Using the double-up feature to increase bet values.

*Placing bets equal, zero, low margin bets or hedge betting, shall all be considered irregular gaming for Bonus play-through requirement purposes.

*Placing bets equal to or greater than 30% of the value of the deposit (or free bonus) credited to the player account.

*Using the double-up feature to increase bet values.

*Placing bets equal, zero, low margin bets or hedge betting, shall all be considered irregular gaming for Bonus play-through requirement purposes."

Did you receive any specific justification from the casino why your winnings have been cancelled? Please, forward any relevant communication between you and the casino to petronela.k@casino.guru. Looking forward to hearing from you and hope to help you to resolve this case as soon as possible.

Best regards,

Petronela

Dear Gary,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.