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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Complaint replies by Petronela Kontos

English
Thank you very much, EDA1, for providing all the necessary information. I wil... 1 month ago
Hi ffiscool,I wish I could be of more assistance. I'm sorry we couldn't resol... 1 month ago
As the problem has been successfully resolved, we will now close the complain... 1 month ago
Thank you very much, Krav4enko12, for providing all the necessary information... 1 month ago
Dear kobylkarm,Thank you for the additional information regarding your issue ... 1 month ago
Thank you very much, bred4345, for providing all the necessary information. I... 1 month ago
Dear Cristian112,Thank you for your response and for providing additional det... 1 month ago
Even if we assumed that the issue had been resolved, without receiving direct... 1 month ago
We regret to inform you that we must reject this particular case due to the l... 1 month ago
Hi girishcas,I wanted to inform you that since Kubo, your assigned resolver, ... 1 month ago
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