The player from South Korea faces issues with withdrawing funds after their accounts were suspended due to a reported voice phishing account. Despite completing the KYC process as requested, they have not received their deposit back after 15 days and are only told to wait.
1win Casino - Player’s withdrawal has been delayed and account issues persist.
Amount: 990,000 ₩
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 15m 53s
Case summary
2 hours ago
Public
Public
6 hours ago
I have been using this casino for a month. From the beginning, deposits were made in 3 minutes and withdrawals were made in 3 hours at the earliest and the next day at the latest.
The problem arose after a month.
One day, I withdrew my deposit and the next day, all my Korean bank accounts were suspended. The deposit withdrawal account was reported as a voice phishing account, so all my accounts were suspended.
I reported this to them, but they did not do anything to solve the problem.
And after that, they issued a KYC to me and I did everything they wanted, but even after 15 days, I still have not received my deposit back. When I contacted them, they just told me to wait. This casino has a lot of problems.
Public
Public
3 hours ago
Dear neo09092,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you've encountered with this casino. I understand how frustrating this situation must be, especially with the suspension of your bank accounts and the delays you’re experiencing with the return of your deposit.
To help us investigate further, could you please provide additional details on the following points?
- Could you clarify the amount of your last withdrawal and when exactly it was requested?
- Do you have any correspondence from the casino regarding the reported voice phishing issue with your account? This information would help us understand any actions they may have taken.
- Have you received any specific reasons from the casino as to why the KYC process has taken longer than expected?
- Has the casino communicated a timeline or provided any updates after asking you to wait?
If you have any relevant communications with the casino that may clarify their responses or lack of action, please feel free to forward them to me at petronela.k@casino.guru.
Your cooperation is essential for us to move forward with this case. Without further details and input from your side, it would be challenging for us to assist in resolving this issue.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Casino Guru is examining the case
