The player from Portugal deposited €35 into the casino via ATM, but the funds never appeared in their gaming account. Despite having a receipt and contacting the store, the casino denies the transaction and only provides recorded responses.
Boomerang-Bet.io Casino - Player’s deposit has been confiscated.
Amount: €35
Boomerang-Bet.io Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
1d 11h 37m 55s
Case summary
5 days ago
Public
Public
6 days ago
Translation
I'm here to ask for help I signed up for the casino and made a deposit of €35 it never went into the gaming account .it was done by ATM in a store .I contacted the store who told me that the money was transferred to them and I have the receipt and they say no .they are thieves.
I don't know what else to do, I just want my problem solved.
The email
which is in the casino and
a***adraro***** 29@hotmail.com
Please help me
Edited by a Casino Guru admin
Automatic translation:
Public
Public
5 days ago
Dear xanarony1,
Thank you very much for submitting your complaint.
I’m sorry to hear about the trouble you’ve had with your deposit. To help us investigate the issue, could you please provide a few additional details:
- Could you confirm the date and approximate time of your deposit, as well as any transaction ID from your receipt?
- Have you contacted the casino directly about this issue? If so, could you let us know how they responded or forward any email communication you’ve received from them?
- Could you clarify if the store indicated that they confirmed the transfer to the casino, or if they provided any additional information about the transaction?
- If you have copies of your receipt or any other relevant communication, please feel free to forward them to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
xanarony1 has 1d 11h 37m 55s to reply
