The player from Portugal had deposited €35 into the casino via ATM, but the funds never appeared in her gaming account. Despite having a receipt and contacting the store, the casino denied the transaction and only provided recorded responses. The Complaints Team had attempted to investigate the issue by requesting additional details from her, but due to a lack of response, the case was rejected. The player was informed that she could reopen the complaint in the future if she chose to resume communication.
Boomerang-Bet.io Casino - Player’s deposit has been confiscated.
Amount: €35
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
Translation
I'm here to ask for help I signed up for the casino and made a deposit of €35 it never went into the gaming account .it was done by ATM in a store .I contacted the store who told me that the money was transferred to them and I have the receipt and they say no .they are thieves.
I don't know what else to do, I just want my problem solved.
The email
which is in the casino and
a***adraro***** 29@hotmail.com
Please help me
Edited by a Casino Guru admin
Automatic translation:
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1 month ago
Dear xanarony1,
Thank you very much for submitting your complaint.
I’m sorry to hear about the trouble you’ve had with your deposit. To help us investigate the issue, could you please provide a few additional details:
- Could you confirm the date and approximate time of your deposit, as well as any transaction ID from your receipt?
- Have you contacted the casino directly about this issue? If so, could you let us know how they responded or forward any email communication you’ve received from them?
- Could you clarify if the store indicated that they confirmed the transfer to the casino, or if they provided any additional information about the transaction?
- If you have copies of your receipt or any other relevant communication, please feel free to forward them to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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1 month ago
Dear xanarony1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
