Dear xanarony1,
Thank you very much for submitting your complaint.
I’m sorry to hear about the trouble you’ve had with your deposit. To help us investigate the issue, could you please provide a few additional details:
- Could you confirm the date and approximate time of your deposit, as well as any transaction ID from your receipt?
- Have you contacted the casino directly about this issue? If so, could you let us know how they responded or forward any email communication you’ve received from them?
- Could you clarify if the store indicated that they confirmed the transfer to the casino, or if they provided any additional information about the transaction?
- If you have copies of your receipt or any other relevant communication, please feel free to forward them to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear xanarony1,
Thank you very much for submitting your complaint.
I’m sorry to hear about the trouble you’ve had with your deposit. To help us investigate the issue, could you please provide a few additional details:
- Could you confirm the date and approximate time of your deposit, as well as any transaction ID from your receipt?
- Have you contacted the casino directly about this issue? If so, could you let us know how they responded or forward any email communication you’ve received from them?
- Could you clarify if the store indicated that they confirmed the transfer to the casino, or if they provided any additional information about the transaction?
- If you have copies of your receipt or any other relevant communication, please feel free to forward them to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela