Dear bliped,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered in attempting to self-exclude from this website, especially during a time when you felt at risk due to gambling addiction. I understand how concerning this situation is for you, and I’ll do my best to assist.
To better understand and address your case, could you please provide a few additional details?
- Could you confirm if your account has already been closed by the casino, or if you’re still awaiting closure?
- Did the casino provide a specific reason for requiring full account verification before enabling self-exclusion or deposit limits?
- Could you let us know the exact timeline of events, such as when you initially contacted live chat to request self-exclusion and when you submitted the document they required?
If you have any relevant communications with the casino, such as emails outlining their response to your self-exclusion request or details on the verification process, please feel free to forward them to petronela.k@casino.guru.
Your cooperation is crucial for us to proceed with this case. Without further details from you, it would be challenging to address your concerns effectively and explore options to resolve the issue.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear bliped,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered in attempting to self-exclude from this website, especially during a time when you felt at risk due to gambling addiction. I understand how concerning this situation is for you, and I’ll do my best to assist.
To better understand and address your case, could you please provide a few additional details?
- Could you confirm if your account has already been closed by the casino, or if you’re still awaiting closure?
- Did the casino provide a specific reason for requiring full account verification before enabling self-exclusion or deposit limits?
- Could you let us know the exact timeline of events, such as when you initially contacted live chat to request self-exclusion and when you submitted the document they required?
If you have any relevant communications with the casino, such as emails outlining their response to your self-exclusion request or details on the verification process, please feel free to forward them to petronela.k@casino.guru.
Your cooperation is crucial for us to proceed with this case. Without further details from you, it would be challenging to address your concerns effectively and explore options to resolve the issue.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela