Dear marcomundial300,
Thank you very much for submitting your complaint.
I’m sorry to hear about the difficulties you’re experiencing with your withdrawal request of €120. To help us investigate the issue further, could you please provide the following details:
- Have you received any specific error messages when trying to make the withdrawal, or does the process simply not go through?
- Which payment method are you using to withdraw the funds, and have you tried any alternative methods?
- Could you confirm if your account is fully verified (e.g., ID, proof of address) and if the casino requested any additional documents from you during the withdrawal process?
- Were your winnings accumulated while using an active bonus, or were they obtained without any bonuses applied?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
P.S. You can also forward any relevant communication or screenshots related to your issue to petronela.k@casino.guru.
Dear marcomundial300,
Thank you very much for submitting your complaint.
I’m sorry to hear about the difficulties you’re experiencing with your withdrawal request of €120. To help us investigate the issue further, could you please provide the following details:
- Have you received any specific error messages when trying to make the withdrawal, or does the process simply not go through?
- Which payment method are you using to withdraw the funds, and have you tried any alternative methods?
- Could you confirm if your account is fully verified (e.g., ID, proof of address) and if the casino requested any additional documents from you during the withdrawal process?
- Were your winnings accumulated while using an active bonus, or were they obtained without any bonuses applied?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
P.S. You can also forward any relevant communication or screenshots related to your issue to petronela.k@casino.guru.