The player from Italy is unable to withdraw his requested amount of €120 despite multiple attempts.
Good morning. My name is Marco. In short, I'm unable to withdraw the amount of €120 that I requested. I have tried several times but nothing works. Can you help me, please? Thank you.
Dear marcomundial300,
Thank you very much for submitting your complaint.
I’m sorry to hear about the difficulties you’re experiencing with your withdrawal request of €120. To help us investigate the issue further, could you please provide the following details:
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
P.S. You can also forward any relevant communication or screenshots related to your issue to petronela.k@casino.guru.
Dear marcomundial300,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Player's additional comments:
Ok As soon as I can I'll send you the photo of the error that the site communicates during the withdrawal phase. Thanks.
Good evening. Yes I received an error message and in any case I will send you a photo as an attachment. I also tried with another Mastercard credit card, but nothing. As for the documents, the site did not ask me to send them at the time of registration nor for the withdrawal. I obtained the winnings without a bonus and above all I carelessly made a deposit of € 70 instead of requesting the withdrawal. I await your response, thank you.
Hello marcomundial300,
The screenshot you forwarded indicates that your deposit wasn’t fully wagered.
Thank you.