Our team
NEXT

Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

ico_compl_waitingico_compl_waiting36
ico_compl_waitingico_compl_waiting
88
865
1735

Complaint replies by Petronela Kontos

English
Thank you very much, iankaram, for providing all the necessary information. I... 1 month ago
Thank you very much, grnakata, for providing all the necessary information. I... 1 month ago
Thank you very much, sai1331, for providing all the necessary information. I ... 1 month ago
Dear Arm009,Great news :) We're glad to hear that your issue has been resolve... 1 month ago
Dear Manmibell,Unfortunately, I would like to inform you that since this casi... 1 month ago
Hi bencheikh261,I wanted to inform you that since Katarina, your assigned res... 1 month ago
Hi bencheikh261,I wanted to inform you that since Katarina, your assigned res... 1 month ago
Hi adussling,I wanted to inform you that since Kubo, your assigned resolver, ... 1 month ago
Hi Kiej96,I wanted to inform you that since Kubo, your assigned resolver, is ... 1 month ago
Dear dedoreen612,Great news :) We're glad to hear that your issue has been re... 1 month ago
Show More Complaint Replies (+10)
1...14 15 16...1461
Go to pageof 1,461 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news