Batery Casino - Player's withdrawal is delayed.

Hello Casiono.guru

I am literally tired and frustrated from the service of batery bet

On October 8th

Normally i am playing games and taking withdrawl 30000inr in a day because my limit they set from there side

Still i have no issues i am ok with that

On october 9 they restricted me from playing games

And stop my deposit and as well as withdraw service

I try to reach out them in there request sections

Also in their provided mail

They ask me about my doucments i provided them

They ask multiple times different different documents whatever they ask i provide them without any objection

Now their behavior changes

They stop replying me once they accepted documents and said return to the chat within 48 hours

Its been a full one month they are not even responding not even enable my withdrawl option

And my money is just stuck totally

Why baterybet you people are harrassing me

Totally

Casion.guru i have lot of hopes from you please help me out my littile brother is admit from last 5days i need money very urgently

Dear Yuvraj24,

Thank you very much for submitting your complaint. I’m sorry to hear about the frustrating situation you are facing with Batery Casino, and I understand how important it is for you to resolve this matter quickly.

To better assist you and help resolve the issue, could you please clarify the following:

• Have you already withdrawn any winnings from Batery Casino in the past, or is this the first time you're trying to withdraw?
• Did you accumulate your winnings with or without an active bonus?
• Could you let us know what games you were playing when you accumulated the winnings?

Your cooperation is crucial in order for us to proceed with the case and work towards resolving it. Without your input, we won’t be able to move forward.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Sir as u asked

1. I withdrawl few amounts of my winning

But as i tell you i lost so much that the winning amount i withdrawl is not half of my deposit

And when i earn a certain amount not in a single bet i played whole day and earn by my luck 5lakhs

They stop my withdrawl service and even restricted me from playing games

2. My whole winnings is of my money there is no any wager of bonus or not any free money they give me the whole money i play with is my self money

3. Mostly i play plinko avaitor mines

They have lot of games but i play these games more because i like these games

I HOPE YOU UNDERSTAND MY FEELINGS AND EMOTIONS

I CAME TO YOUR WEBSITE WITH MANY HOPES

Thank you very much, Yuvraj24, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Yuvraj24!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Authority (https://gamingcommission.ca/interactive-gaming/complaints/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (pavel.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Pavel Kaczynski

Yuvraj24, hello!

We have received a reopen request from the casino in which they state that your account has been finally verified and you are free to make a withdrawal of your funds. Can you, please, confirm it?

Dear Yuvraj24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.