Vegas Strip Casino - Player's withdrawal has been delayed.

Vegas strip casino. No chat available. Mostly auto response to email. Gave documents on 19th of Sept they asked for driver license in Oct. No response since then

Dear realekeith,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Sent them 6 times. Keep saying I need to send them. Just sent them again today

Thank you very much, realekeith, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear realekeith,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vegas Strip Casino representative to join this conversation.

Dear Vegas Strip Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

They say they need drivers license, however they clearly stat approved