Rabona Casino - Player's payout is delayed by the casino.

Unfortunately, Rabona is once again not paying out any money and is giving excuses like, "There is a delay, please be patient."

Therefore, I request that Rabona be urged to process the payout immediately in this case.

Dear ulrichwurm97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that your payment is still pending inside the account without being processed?

Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, I have been waiting for a payout for three weeks now. Everything has been verified and there have already been payouts, but I also had to wait forever.

Thank you very much, ulrichwurm97, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello ulrichwurm97,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Rabona Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.