Rabona Casino - Player's payout is delayed by the casino.

Leider zahlt Rabona wieder kein Geld aus und vertröstet mit Aussagen ,, Es gibt eine Verzögerung, bitte haben Sie Geduld "

Daher die Bitte in diesem Fall Rabona auffordern, die Auszahlung unverzüglich vorzunehmen.

Dear ulrichwurm97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that your payment is still pending inside the account without being processed?

Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Guten Tag, ich warte nun seit drei Wochen auf Auszahlung. Verifiziert ist alles und es gab auch schon Auszahlungen wo ich aber auch schon ewig warten musste.

Thank you very much, ulrichwurm97, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello ulrichwurm97,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Rabona Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello ulrichwurm97, 

Thank you for contacting our customer support team.

As per checking your account we are happy to confirm that your withdrawal request attempted on :- 1st, 2nd, 3rd, 7th, 8th, 9th, 10th, 12th, 13th, 14th, 15th and 17th November 2024 has been processed, and the money has been sent from our side.

The recent withdrawal request from 17th November 2024 has been processed from our side on 21st of November 2024.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Regarding your pending withdrawal request. We will try our best to process your request at the earliest as possible.

We would also like to draw your attention to the following points of the General Terms and Conditions, which you accepted when creating your account on our website:

6.11:- All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

(LEVEL 1) 500 EUR per transaction, every 24 hours / 7,000 EUR per month.

6.13 :- At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.

Our team wishes you all the best for your future activities!

If you have any additional questions, please, do not hesitate to contact us via email support@Rabona.com or via Live Chat.

Best Wishes,

Rabona Team.

Die ersten Auszahlungen sind eingetroffen und der Fall kann somit geschlossene werden.

Ein herzliches Dankeschön für die Hilfe.

Beste Grüße

Hello all.

Thank you, Rabona Team, for your insides and cooperation.

Thank you, ulrichwurm97, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru