The player from Germany is facing issues with Rabona casino, which is delaying the payout and providing excuses for the hold-up. They are requesting immediate action to process their withdrawal.
Rabona Casino - Player's payout is delayed by the casino.
Amount: €10,000
Rabona Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 7h 44m 50s
Case summary
16 hours ago
Public
Public
22 hours ago
Translation
Unfortunately, Rabona is once again not paying out any money and is giving excuses like, "There is a delay, please be patient."
Therefore, I request that Rabona be urged to process the payout immediately in this case.
Automatic translation:
Public
Public
18 hours ago
Dear ulrichwurm97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand correctly that your payment is still pending inside the account without being processed?
Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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