The player from Austria had been attempting to block her account since September 14th, but despite sending about 15 emails, the request remained unprocessed. The Complaints Team had expressed regret over their inability to assist further due to the lack of response from her regarding inquiries made. Consequently, the case was rejected, although she retained the option to reopen the complaint in the future.
Zodiacbet Casino - Player's account closure request is delayed.
Amount: ??
Zodiacbet Casino
Safety Index:Very lowSafety Index
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0.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Translation
I have been trying to have my account blocked since September 14th... after about 15 emails, it still hasn't happened!!!
Automatic translation:
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6 months ago
Dear NieKohle1306,
Thank you very much for submitting your complaint.
I’m sorry to hear about the difficulty you’ve encountered in trying to block your account. To better understand the situation and provide assistance, could you please answer the following questions:
- Have you received any replies to the emails you sent to the casino? If so, could you describe their responses or provide screenshots if possible?
- Did the casino mention any specific requirements or steps you would need to complete to have the account blocked?
- Could you share details on whether there was a confirmation from the casino after each of your attempts to contact them?
- Have you noticed any activity or changes on the account since you requested it to be blocked?
If you have any email threads or other relevant communication with the casino, please feel free to forward them to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
Dear NieKohle1306,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
