Gama Casino - Player cannot use the no-deposit bonus.

This casino offers a no-deposit bonus credited to the account in the amount of 60 reais or 10 €. They provide games available to use the bonus, but none of the games work. It gives an error. If I have to make a deposit, then it stops being a no-deposit bonus. It's very frustrating to receive a bonus and not be able to use it.

Dear anamattar1967,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with the no-deposit bonus at the casino.

To help us understand the situation and move forward with resolving this, could you please clarify a few details for us?

• Can you confirm the specific games you were trying to play with the bonus? Were these games listed as eligible for the bonus when you received it?
• What kind of error did you experience when trying to play the games? Did the casino provide any instructions on how to resolve it, or did they offer any solutions?
• Have you contacted the casino's customer support about this issue? If so, could you share their response or any communication you received?
• Have you experienced this issue with any other games or bonuses at this casino, or was it just this particular no-deposit bonus?

Please feel free to forward any relevant communication or screenshots to petronela.k@casino.guru. This will assist us in resolving the issue more effectively.

Your cooperation is crucial for us to proceed with the investigation and to mediate with the casino. Without your input and additional details, it will be difficult to take further steps toward solving this issue.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello, they themselves have games available for bonus balance. But none of them worked. I tried several and couldn't play any of them. I couldn't get through to support. I only had this problem because the bonus I received was a registration bonus. Thank you for your help. But it's frustrating for the player to go through this situation.

Good morning. Today I managed to speak to the attendant and received some guidance that failed. I entered the chat again and was told that I can only use the NO DEPOSIT bonus if I make a DEPOSIT. kkkkk

Whenever I come here to Casino Guru it's to use recommendations about casinos with a VERY HIGH security rating. But we players need security too. They can't offer a no deposit bonus if the player has to deposit. It doesn't make sense. But thanks all the same, although I got frustrated and rate Casino Gama as very bad. Thank you. If you want to close the case, you can. Please.