HomeComplaintsGama Casino - Player cannot use the no-deposit bonus.

Gama Casino - Player cannot use the no-deposit bonus.

Amount: 60 R$

Gama Casino
Safety Index:Very high
Submitted: 10 Nov 2024 | Case closed : 16 Nov 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

1 week ago

The player from Brazil faced an issue with a no-deposit bonus, which was credited but could not be used due to errors in all available games. She expressed frustration, stating that if a deposit was required, it negated the purpose of a no-deposit bonus. The Complaints Team reviewed the situation and found that the casino's terms indicated that the wagering of the bonus had to be done with real funds, which was standard practice. The player requested to close the complaint, which was done accordingly.

Public
Public
2 weeks ago
Translation

This casino offers a no-deposit bonus credited to the account in the amount of 60 reais or 10 €. They provide games available to use the bonus, but none of the games work. It gives an error. If I have to make a deposit, then it stops being a no-deposit bonus. It's very frustrating to receive a bonus and not be able to use it.

Automatic translation:
Public
Public
1 week ago

Dear anamattar1967,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with the no-deposit bonus at the casino.

To help us understand the situation and move forward with resolving this, could you please clarify a few details for us?

  • Can you confirm the specific games you were trying to play with the bonus? Were these games listed as eligible for the bonus when you received it?
  • What kind of error did you experience when trying to play the games? Did the casino provide any instructions on how to resolve it, or did they offer any solutions?
  • Have you contacted the casino's customer support about this issue? If so, could you share their response or any communication you received?
  • Have you experienced this issue with any other games or bonuses at this casino, or was it just this particular no-deposit bonus?

Please feel free to forward any relevant communication or screenshots to petronela.k@casino.guru. This will assist us in resolving the issue more effectively.

Your cooperation is crucial for us to proceed with the investigation and to mediate with the casino. Without your input and additional details, it will be difficult to take further steps toward solving this issue.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela



Public
Public
1 week ago
Translation

Hello, they themselves have games available for bonus balance. But none of them worked. I tried several and couldn't play any of them. I couldn't get through to support. I only had this problem because the bonus I received was a registration bonus. Thank you for your help. But it's frustrating for the player to go through this situation.

Automatic translation:
Public
Public
1 week ago
Translation

Good morning. Today I managed to speak to the attendant and received some guidance that failed. I entered the chat again and was told that I can only use the NO DEPOSIT bonus if I make a DEPOSIT. kkkkk

Whenever I come here to Casino Guru it's to use recommendations about casinos with a VERY HIGH security rating. But we players need security too. They can't offer a no deposit bonus if the player has to deposit. It doesn't make sense. But thanks all the same, although I got frustrated and rate Casino Gama as very bad. Thank you. If you want to close the case, you can. Please.

Automatic translation:
Public
Public
1 week ago

Hello


The bonus is considered non-deposit for the reason that you do not need to make a deposit to activate it. However, we would like to inform you that the wagering of this bonus is made at the expense of real funds, for this purpose it is necessary to make a deposit. The condition of wagering the bonus at the expense of real funds is indicated on the card of this bonus, with this information can be familiarized at any time.


Public
Public
1 week ago
Translation

Okay. Since I can't use the bonus, close my complaint.

Automatic translation:
Public
Public
1 week ago

Dear anamattar1967,

Thank you for sharing your experience with us. We understand how disappointing it must be to receive a no-deposit bonus, only to encounter difficulties using it without a deposit.

After reviewing the casino’s terms, it appears the wagering requirements for this bonus involve real funds. While we recognize that such conditions may not be ideal, they are standard across many online casinos. The casino has confirmed that this information is accessible in the bonus terms, and we agree that each casino reserves the right to set their promotional rules.

As per your request, we will proceed with closing this complaint. If you have further concerns or encounter similar issues elsewhere, we’re here to assist.

Thank you for using Casino.Guru, and we hope your future gaming experiences are more enjoyable.

Best regards,

Petronela

Casino.Guru





Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news