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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Hello Valiantsin.I am afraid that we cant help you with this case. The casino... 4 years ago
Dear  Catarina and Extra Vegas Casino representative,Thank you for using... 4 years ago
Before I close the complaint, I will try to explain one more time.Doesn't mat... 4 years ago
The new complaint was open, and I have already spoken with the casino represe... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Because Marco didn't respond on our last post and from what he wrote is clear... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Thanks for letting us know. I am closing the complaint now as "resolved." 4 years ago
Dear  Harald,Thank you for using the Casino Guru complaint resolution ce... 4 years ago
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