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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
I am delighted Fabrizio that finally, we can close this complaint as solved a... 2 years ago
We are rejecting this complaint based on what is written above and because Ni... 2 years ago
Because we believe that in this case, the casino had the right and do the max... 2 years ago
Because of all the evidence from the casino, we decided to reject this case. 2 years ago
Because we didn't receive any answer from Anton, we assume that the case is s... 2 years ago
Dear Ηρακλής.If a player made multiple times registration free spins and fina... 2 years ago
We are happy that the casino representative and Vamsi found a solution, and w... 3 years ago
Because we believe that Daniel has the right in this case, we are closing thi... 3 years ago
I am very sorry, Folis, the casino is non-responsive.We are closing this comp... 3 years ago
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