The player from Brazil has been accused of opening multiple accounts. Admittedly, their three friends all have accounts in the same casino.
BitDice Casino - Player has been accused of opening multiple accounts.
Amount: $27,600
BitDice Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
BitDice Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Dear trimembel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely and thoroughly. Do you and your friends share any of the following: household or email address, telephone number, same payment account number, IP, or device? Have you activated any promotional offers when depositing funds into your account? Was your account fully verified in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Yes we have lived together for 3 years, we all play, share computers, cell phones and internet. I still believe in receiving my money, but after so long I started researching about the casino, I always play in certified casinos, this is essential, I always look for references, but when my friend indicated I just looked at the certificate at the bottom, I checked if it was valid and I entered the casino, having initial losses of 13 LITECOINS, after 3 days I returned to the casino and when I won they simply didn't pay me, claiming I had several accounts, they didn't ask me for any verification, blocked my account, blocked my twitter contact, blocked it on chat, MY GOD, I COULDN'T HAVE THIS DAMAGE AND JUST SHUT UP, I NEVER EXPERIENCED THIS, NEVER EVER.
RESIDENTIAL ADDRESS AND THE SAME WE LIVE TOGETHER
YES WE SHARE DEVICES AND THE INTERNET
I DID NOT USE ANY PROMOTIONAL CODE (NEVER USE IT BECAUSE I CANNOT UNLOCK)
I DID NOT ACTIVATE PROMOTIONAL OFFERS
THERE IS NO VERIFICATION IN CRYPTO CASINOS
MORE READY I AM READY TO CHECK SELFIE DOCUMENT WHATEVER YOU NEED!
My plays are real and valid, my deposit made at zero risk of fraud, made with crypto coins, and now the casino claims that I have several accounts it blocks the contact and balance, this is not something to do, I have a history of games on duckdice 999dice primedice pokerstars in many casinos, deposits exceeding 500 bitcoins, never never never, I had account lockout and/or such inconvenience with withdrawals greater than this amount. now I want my prize won just man against machine, I will not shut up and I will expose this fact in all blogs and channels where the name bitdice.me is exposed.
I assure you that if they don't pay me they will lose a lot more money with the negative advertising I will do.
I'm disgusted!
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3 years ago
Thank you very much, trimembel, for your reply. I have tried to open an account for myself and the only information I've been requested to provide was my email address (no first name, last name, address, or country). However, I have found the following information in the terms and conditions https://www.bitdice.me/TS_BitDice.pdf:
"5.4. In accordance with the law on reporting unusual transactions specified by Article 13 of the National Ordinance on Reporting Unusual Transactions and Indicators for recognising the unusual transactions specified by the Article 10 of the National Ordinance on reporting unusual transactions, we have to report all winnings over 10,000 USD for a mandatory KYC (Know Your Customer) and CDD (Customer Due Diligence) procedure to the Gaming Authority Board. Failure to comply with KYC requirements might result in forfeiting the winnings and/or user account suspension."
Could you please advise if you have ever been prompted to provide any personal documents to undergo the KYC since your accumulated winnings were greater than 10,000 USD? Looking forward to hearing from you.
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3 years ago
Thank you very much, trimembel, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello, trimembel.
I am sorry to hear about your troubles.
Check the player account before paying the winnings is the standard procedure in every casino. If the casino finds the match (same IP, same address, same device), they might think that all accounts belong to you, but there is a simple way to check this. All accounts should pass KYC.
I would like to ask, your friends' accounts were blocked too?
Did your friends claim any bonuses in this casino?
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3 years ago
Translation
Good morning, I don't have access to my friends' accounts (as they are theirs) but I believe they didn't use bonuses, as I mentioned to them that the casino didn't pay me and they got scared, but they don't have kyc, they didn't ask for documents , they did not give a deadline for the end of the investigation, they just said that I would have to wait without a deadline. That's why it's very strange, I insisted on the deadline, everything has deadlines and forecasts, and I was at the mercy of whatever deadline you want, besides that I was ready for any kind of verification. But the casino acted irresponsibly and suspiciously, blocking even on twitter any kind of contact.
We are not bonus players, I'm sure my friends didn't request bonuses. Exactly because you have this type of problem at the time of withdrawal.
I want to know where I can report the casino to claim my winnings, this casino operates under license License: GLH-OCCHKTW079082020 in curacao.
My friend did not have the account blocked.
If there is a regulatory body, to issue a license this body that guarantees that the casino is legal must be responsible for its affiliated casinos. (AGREE)
Thanks for the support
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3 years ago
I would like to invite the casino representative into the case.
Would you please explain to us what exactly happened?
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3 years ago
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More explained friend? See all my report pictures and explanations.
It's very simple, my friend, just see the whole story.
Invite the casino representative.
You will be surprised he blocked even my complaint on twitter.
I'm denouncing the authorities because this casino STOLE ME!
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3 years ago
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It would be a great pleasure to hear from the owner of this casino...
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3 years ago
I understand your frustration about the whole situation, but the casino has the right to write their version of the story too. Please be patient and let the casino representative explain their position.
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3 years ago
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Perfect I understand of course, what makes me more frustrated is that the casino doesn't give a response time, it's not just that there is no response time.
Thanks for the support
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3 years ago
License: GLH-OCCHKTW079082020
This casino has a license in curacao I need a precise contact, because the license is a sign that it is regularized, they are responsible for the licensed casinos.
Could they intervene with the casino?
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3 years ago
We would like to ask BitDice Casino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
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Updating...
The casino contacted me requesting the proper AML documentation.
I'm providing the data to solve as soon as possible.
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3 years ago
Good evening Trimembel and Matej
We found that you violated our T&C, clause 2.4 which ended in termination of your account and confiscation of your funds.
Fingerprints on two accounts were the same, with same IP and same time of login, we also noticed bonus activated on all 4 accounts plus sharing of devices. All these things are forbidden in most of the casinos.
All the proof was sent to the CasinoGuru team, which is why we are asking to close this complaint as solved.
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3 years ago
This casino is fake, they confiscate my funds because they don't have funds to pay, they asked me for my kyc and aml documentation, just for nothing. There is no FEASIBLE and PLAUSIBLE justification to justify (theft of my funds) I didn't get any benefit from your wretched bonus and I don't have more than one account. You can't accuse a person of being the same because they use the same device and ip, your scam to refuse to pay my money is fake, ABNORMAL, NEVER SEEN IN ANY CASINO. I will leave my account on 100 sites on the web together with this I will spend 5 bitcoins 10x the amount they measured in loss to pay advertising against your casino, they will be the misfortune, I will take the legal measures of the case together. ( WRITE DOWN THERE .. ) I WILL CLOSE YOUR CASINO DE THIEVES.
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3 years ago
Dear Trimembel, after we go through all the evidence sent by the casino, we believe that the casino had the right to void your winnings. There is a very strong connection between at least two accounts, and we believe most casinos in the same situation would do the same.
If you believe that this decision is unfair, you are free to complain directly to the casino regulator, but I don't think that the regulator's decision will be different.
If you decide to contact the regulator, let me know, we will wait for the regulator's decision.
Here is the link:
http://www.gaming-curacao.com/#section-usp
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3 years ago
Translation
Dear how are you?
As I said I have never been through this and I leave a big warning for this casino.
I contacted the regulator, my question is simple...
Do you read all casino rules? I make it clear that I do not have 2 or more accounts at this casino.
It is humanly impossible to claim that they are accounts for the same person or individual, as there is no prior verification.
The casino contacted me requesting my KYC and AML documentation, which I promptly provided confidential and personal documents.
This casino is clearly a scam, in disguise, I understand that rules are rules, but if you have money in a casino you pay.
They are accused within the bitcointalk forum the world's largest bitcoin forum and cryptocurrencies are accused of disappearing with investor funds.
I want my opinion exposed and clear as it should be in the casino.guru because I am sure that those responsible will not condone such lack of respect for the player.
I will be leaving updates on the bitcoin talk forum.
I even paid a programmer to create and disseminate the truth about this casino.
500 pages are 100 of mine exclusive showing the monster they are.
I WILL NOT DENY EFFORTS TO REMOVE USERS FROM THIS CASINO.
IN 1 MONTH WHEN THERE IS ANY KEYWORD RELATED TO THEM IN GOOGLE THEY WILL BE MAXIMUM NEGATIVE.
UNTIL THEY COME TO CHANGE THE NAME, WHICH I WILL DO POSSIBLE TO DESTROY THE RESPONSIBLE UP TO MY LAST DAYS, I WILL NOT REST THE HATE OF BEING CLEARLY STOLEN IS SO GREAT THAT I AM SPENDING 2 BITCOINS TO BLAST THIS CASINO.
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3 years ago
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https://game-protect.com/bitdice-scam/
https://bitcointalk.org/index.php?topic=5359162.0
https://bitcointalk.org/index.php?topic=1824474.0
https://bitcointalk.org/index.php?topic=5366782.0
SOON I WILL END THE REST OF THESE BEGGERS DISGUISED AS A CASINO.
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3 years ago
I'm disgusted, because NEVER NEVER NEVER went through this, they stole my coins, and they didn't pay my profit, they are unbelievably thieves. I am a big casino player i will upload my duckdice profile to prove it.
https://duckdice.io/stats?modal=user-info&userHash=7a89b7e24a
My profile on DuckDice
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3 years ago
Translation
I hope you understand my anger, because I'm sure there is no bigger disappointment in the world than winning and not getting, I won't be so angry if something went wrong but I worked hard and risked my money and the casino besides stealing MY MONEY I haven't paid the winnings yet, with meaningless allegations of misery of bonuses I don't use and false accusations without proof that I have multiple accounts.
But do what you want just don't agree with a wrong casino with absurd and non-existent rules in the world, please don't be part of something wrong!
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3 years ago
Dear Trimembel.
As I wrote to you before - you can anytime contact the casino regulator. We decided based on the evidence the casino provided to us.
I understand your frustration, but I also understand the position of the casino.
It is hard to believe that four wealthy individuals share an apartment/ computers/ internet and play in the same casino.
From the casino terms:
2.4. Multiple Accounts. You are allowed to register only one Account. Registering and operating multiple Accounts (more than one) is strictly prohibited. The Company reserves the right to qualify the account(s) registered on anyone from Your family, household, relative, friend or otherwise connected person to be Your another Account and, thus, decide that You have multiple Accounts. In case of multiple Accounting, We reserve the right to immediately block and terminate all such Accounts and confiscate all monetary funds available on such Accounts.
Before you start to do any actions you may regret later; please contact the casino regulator.
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3 years ago
We are not rich we are players.
Even harder to believe that such terms exist.
There is certainly nothing in the world that prevents me from telling the truth to the world, I will not regret it.
Compact with the wrong one!
hugs and thanks
