Haiti Casino - Player’s questioning wagering requirements.

Hey!

Casino haiti has issued a scam bonus to players.

The point is that I took the first deposit bonus. All that was said in the terms of the bonus is that it is 150% under the wager 30 (screen 1). Seemingly standard casino conditions from SG International.

In the course of washing, I began to notice that the wager is not being washed. Any progress bar was not provided in the interface. But we began to realize that we had won back the 30 wager first, then 30 deposit + bonus, and then the entire 50 (loyalty points are awarded for bets. Theoretically, it was possible to count the number of bets).

A riot started on the forum, because no player wins back the bonus. Then I sent a support request and got an overwhelming response: (quote) Hello. Sorry for the long answer. This is the first situation where we have an incomprehensible situation with a welcome bonus. Received a response from analysts - Wagering of the bonus is calculated from real funds. You won back with real money RUB 4,700. (screen 2)

The casino assures that the bonus can only be wagered with real funds. Only bad luck - the real balance flowed directly into the bonus balance, and all the won funds also ended up on the bonus balance.

Realizing that it is mathematically impossible to wager the bonus, or I had to deposit 330k + to clean it, I continued the dialogue with the representative and received an equally discouraging answer Yes, this is a European bonus practice. Which is common to get to know the brand. We understand that you may not agree with this, but we can suggest that you delete your bonus \ enroll a new one with a smaller wager and then you will simply start over from what you started yesterday. (screen 3)

I repeat. WE WERE GIVEN A DEMO BONUS THAT IS IMPOSSIBLE TO WIN FOR A DEPOSIT!

After the scandal, the work of the bonus was quickly replaced, but no one wanted to compensate us for the funds. The peak of my winnings was 132k rubles, after which we waited for a solution to the problem (screen 4).

The representative does not answer, constantly disappears, does not answer the mail. I ask you to analyze all the bets made by the players and add real funds to their real balance when wagering wager 30 or bonus + dep wager 30 at the discretion of the player. In my opinion, this is not only logical, but also honest. I don't understand why the casino doesn't want to pay.

Dear Anton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.haitiwin.com/en/static-texts/terms-and-conditions:

„9. BONUSES

9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. HaitiWin Casino has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure."

Could you please advise if you have communicated the possibility of cancelling the bonus offer?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

all right. you name the standard conditions in the rules: a deposit - a wager is added to it. the whole plague flows into the bonus balance and after the end of the wager it completely switches to the real one.

but the problem is that this bonus was erroneous. it ended if you only play for real money. and this makes it impossible to wager the bonus. as during the game the entire amount was transferred to the bonus.

I contacted technical support for clarification when I had already finished (if the bonus had worked correctly) the wager and filled $ 1,700.

let me remind you. the site does not provide any scale for wagering the bonus. therefore, it was not possible to understand that it was issued not working initially

after that the managers changed the work of the bonus. now it works right. but no one is in a hurry to compensate me for 1700 drllars. this is sad and insulting, the casino has grasped the situation and does not want to pay, although it is obvious that it is their fault and, according to common sense, I should get this money

Thank you very much, Anton, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Sure if u need more information ask me. I use translator that why sometimes its difficult to understand me or details

Hello Anton.

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case. Would you please explain to us the whole situation and what you plan to do with Anton's bonus balance?

at the Russian-language forum, in a dialogue between me, the casino and the administration of the forum, an agreement was concluded to resolve the dispute. The essence is as follows: they will pay me 123,000 rubles with a wager of 10. During the week I could not fulfill the conditions and fulfill the agreement. I ask the casino to be blacklisted

Good day 

I want to thank everyone for waiting for a response. 

After some time of communication with softgaming, players have been credited an alternative option - bonus, which equivalent to the funds won earlier.

Bonus wager x10.

We wish players good luck and have a great time at our casino! 

Ty. Looks like case is solved

Dear Anton,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

the casino is mocking. it gave a 123k bonus and again with an unplayable wager. I played for 16 hours at a rate of $ 2.5, but I never won back the wager (pragmatist - turbo spin, 1.5 spin 1 sec. rate - 200 rubles). I didn’t even play afterwards, and when he was automatically written off, the progress was 0. I had to win back the wager 1,214,457 rubles, and according to my calculations, I won the wager 3,600,000.

this is a complete mockery of the player. I ask you to provide a quizo statement on my bet in the period from 03.11-04.11 and to pay the amount to the card when the wager 1 214 457 was won back.

according to my calculations, this is from 170,000 to 200,000 rubles.

the third time I will not wash the wager!

a day ago the casino changed the description of the bonus (but its rules), added to the excluded providers that I played. I'm afraid they are planning a deception. but I still have the original bonus descriptions

I would like to ask the casino representative to step into this case and explain the casino position.

Good evening 

We want to inform that the player was given, in his words, a satisfactory solution to his question. 

The player was credited a bonus in the amount of sum that is specified in the complaint, with the wagering.

We apologize for the inconvenience and wish our players only wins! 

Dear Anton,

Could you please confirm that you are happy with the casino's offer, and we can close the complaint?

Because we didn't receive any answer from Anton, we assume that the case is solved.

Anton can reopen the case anytime.