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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Jacob wrote to me that the casino eventually paid him.I am glad to hear that ... 3 years ago
Hello swalke52. Thanks for the info. We are closing this complaint for now, a... 3 years ago
Dear Nasnas76,Thank you for using the Casino Guru complaint resolution center... 3 years ago
Dear Nasnas76,Thank you for using the Casino Guru complaint resolution center... 3 years ago
Because the casino sent us evidence that they sent the money and AKvegas didn... 3 years ago
Hello Dennis. Unfortunately, in this case, I couldn't convince the casino rep... 3 years ago
Because tw230518 didn't respond we believe that the payments were paid as sch... 3 years ago
Hello Maik.I think the MGA cannot deal with your complaint because Germany ha... 3 years ago
We are closing this complaint as unresolved. 3 years ago
I am very sorry, but we must reject this complaint. All the facts are written... 3 years ago
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