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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear Theresa,Thank you for using the Casino Guru complaint resolution center.... 3 years ago
Dear mzalicia,Thank you for using the Casino Guru complaint resolution center... 3 years ago
I am sorry Marcoed, the casino is non-responsive.I strongly recommend you con... 3 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
Dear 19bob83 and casino representative,Thank you for using the Casino Guru co... 3 years ago
Dear Nemokid,Thank you for using the Casino Guru complaint resolution center.... 3 years ago
We are closing this complaint as rejected. (above we explained all) 3 years ago
Since we haven’t received any response from the casino regarding the issue, w... 3 years ago
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