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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Since we haven’t received any response from the casino regarding the issue, w... 3 years ago
I am very sorry that we cannot do more for you. 3 years ago
Based on evidence from the casino and because Louise didn't reply in the give... 3 years ago
I am sorry, RighikY, we cannot share the evidence with you. If you believe th... 3 years ago
Snypuh, I am very sorry, but the casino is non-responsive. Without access to ... 3 years ago
Hello Michael.I am pleased to hear that the casino took responsibility and he... 3 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
Hello Walter,I am very sorry, but Dublinbet Casino is non-responding. By our ... 3 years ago
Dear Warren,Thank you for using the Casino Guru complaint resolution center. ... 3 years ago
I am very sorry, Wolf, the casino is non-responsive. It looks like that the c... 3 years ago
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