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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
You are welcome, Michael. I am now closing the complaint as rejected. 3 years ago
Great news.Thank you for contacting us. (the casino is already in our system)... 3 years ago
Dear Stefan,Thank you for using the Casino Guru complaint resolution center. ... 3 years ago
Hello Sebastien.Thanks for your reply. I am closing the complaint as resolved... 3 years ago
Because of all the above and because 52k didn't respond to my last post, we a... 3 years ago
Unfortunatelly, in this case, the progress is very slow.We decided to close t... 3 years ago
We received the information from the player that the casino decided to pay hi... 3 years ago
Because Jan didn't reply and because the casino has solid proofs (as we expla... 3 years ago
Because we didn't hear back from Angthiam, we assume that he received the mon... 3 years ago
Because of the reasons written above and because mada19 wasn't reacted, we ar... 3 years ago
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