Mr. Vegas Casino - Player’s requesting a refund.

i never experienced such rude and slow casino in my life.

i am requesting my deposit to be withdrawn for 1 week now .because i was blocked from playing it is very normal to withdraw the money right.it would be a manual withdrawal .my acount is verified .they have 1000 chat members and not one to initiate the withdrawal.they keep repeating the same crap about the fairness of the game but no one mention the withdrawal no more .i think they want to keep the money .i am getting the same emails over and over again asking how they do it and if they can help me with an issue .very frustraiting .i regret the moment i signed up here .i advice everyone not to do .you will hate yourself.these are a bunch off sadistic basts.

Dear sardapoor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you haven’t played any of your deposited funds and they’re still untouched inside your blocked account? Have you received any payments from this casino in the past?

Could you please advise the exact URL of the casino website?

Lastly, I would kindly ask you, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to refrain from using foul language.

Nevertheless, I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

https://www.mrvegas.com/mobile/

i did not play with the last deposit because i was blocked .i deposited 3x earlier and lost .even in their sister site i never won (videoslots)i udont understand why they let me deposit and block me from playing.i have a selfexclusion on their sister site and the netherlands is restricted clearlly.they apply the verification rules from their license but ignore the country restriction.let them begin with pay out my last deposit100€ and then let them refund my previous deposits 200€.thanks for picking up the case and sorry for my lanquage but believe me they deserve this .it is now 9 days ago i requested the withdrawal.

Thank you very much, sardapoor, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sardapoor.

I am sorry to hear about your troubles.

Could you please upload/send to me, what the casino wrote to you? (matej@casino.guru)

Hi Matei,i uploaded all email traffic to your box.as you see my annual bancreport showing 135000 in the minus 17 months.how is this possible i only can get up to 2000€ max win after 10000€ losses and then lose everything in disqusting tricks up to 24 losing spins .were is the fairness ?were is the randomness that they claim.it is all a verry organised scam above that they trying to steal 100€ what a joke.

i am getting all emails back!!something is not oke!

matej@casinoguru.com????????

this is the right email?

Hello Sardapoor.

Yes, the email is correct. I went through all your emails, and it looks like they had some problems with your verification before. (you gave them too old utility bill) Anyway, if you deposited and discover that the game you want to play is unavailable, the casino should give you the option to withdraw the money you deposited. They wanted to make a KYC which is a standard and reasonable request. You weren't very polite when you communicate with them, and that could slow down the process. Anyway, we will try to help you.

I would like to invite the casino representative into the case.

Please explain to us what happened with withdrawal and if Sardapoor needs to send you some additional documents for verification.

Hi there.

Hope you are well.

Your request is in the queue.

When it is your turn, the team will proceed with it accordingly.

Best regards.

here the latest response after 13 days.they are playing a game since day one because i told them the truth..i know i am rude this guys sucks the blood under my nail.never seen this .i hope their managment dont figure out what they are doing ,they would look for other job from day one.

thanks for picking up the case Matej!!

Matei,you are using the wrong logo!this one is from progress play mrvegas.my complain is about mrvegas from videoslots casino sister site.

progress play have bad history but are still better than these amateurs.

Morten: Thank you very much for your patience, Halil. I have just ask about your case, but unfortunately we do not currently have any update for you. I will make sure to send a request for an update on the matter, so we can get this resolved as soon as possible.

here they dont have an update?14 days no one cares.they just play a game.i have red more similar complaints on trustpilot and their sister site videoslots.these guys are incompettent they are ruining their business .it is time to contact the highest managment .i am sure they are not aware of these disgusting practices.

Hello Sardapoor.

Thanks for informing me about the casino. Unfortunately, we don't have this casino in our system yet. We will add the casino in the next few days, and till then, I try to contact somebody from the casino via Skype.

I am writing to inform the manual withdrawal has now been created and processed accordingly.

If you have any questions, do not hesitate to contact us. We are here 24/7 and ready to help you.

I wish you a great weekend

i hope they included all deposits .the chat confirmed to refund all deposits 300€.

lets see when it will come in here.

thank you Matej!!

deposit received .i was expecting full deposits refund of total 300€ due country restriction and responsible gaming and the fact they blocked my further play.

Great news.

Thank you for contacting us. (the casino is already in our system)

I am closing the complaint as resolved now.