Lotus Asia Casino - Player’s withdrawal has been cancelled.

My withdral500 had been void.and my deposit should be void also.at the first they said can refund .then they suddently say can not refund by btC.if btc can not refund .why they accept my deposit.so i told them made the refund as deposit no need transfer to me .but nobody reply me.twenty euro at my country is over than hundred.i think the reputation should be only 3.0. Because this is my second time withdral had been void

Dear angthiam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise why your winnings have been cancelled? Was your account fully verified in the past?

Have you been advised why your refund can’t be processed through a Bitcoin e-wallet?

I hope we will be able to help you to receive a refund of your deposit as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My account is fully varify.my withdral is void they say because i transfer money from black lotus .at black lotus i did not deposit.so they say cannot take the bonus.they have many many reason say .but i got deposit on asialotus .if black lotus and asia is link .why my black lotus account cannot take the bonus .at black lotus i take one code bonus and one loyalpoint bonus.they say can not refund because the coin wallet cannot verify identiti.then why they accept my deposit.if like that.i told them deposit for me no need to refund.they also no wants..they are bad people .all brand like them all is a not true casino.is

Is a group of cheatting company .on asia no company will do like that.at here a i meet all is not true casino .they give many many bonus on internet.if you join.you will be eatan.i hope you will help me take my withdrawl.if can not .nevermind but the refund must take.no want waist my money to thoose animal

this is the way trasfer between the two shit. I can not do anything because is far away.they also know this point.if they say blak lotus no deposit .i can make the deposit for it why just. Void my withdraw at asia lotus .they say two casino is link .if like they say is link i haVe deposit at asia why not i take two bonus at blak lotus.

they want to void they void they want to refuse refund they just do it .you

Can noy do anything .if they is in my area.i will give all of them a big big punishment.they behaviour like there is no law on the earth.they are open cheating you and you can not do anything.if got a police internet is a good thing to control them

they simply say i got take the bonus .what they want to say thdy said

Could you please forward your bonus history? Do I understand correctly that you have been accused of claiming two consecutive Free Bonuses in a row?

31/3 on blacK Lotus，One is on 4:10 and one is on 8:48

But they say i can alaim 2 bonus if i deposit.before i deposit they say like that to me

I can claim two bonus when i deposit. They say that to me while i am deposit

Thank you very much, angthiam, for your replies. Do I understand correctly that Welcome bonus was Deposit promotional offer and the other claimed bonus was a Free one?

one is a welcome NO deposit bonus from their front page，and other one is my royalty point change to free game

Their no deplsit bonus is alway update and got many can be found on internet.they just say to me can take two bonus Either welcome bonus or loyalty point .no specify which one.

This is a loyalty point change to free game picture

If the police can take action to them .i will the first guy to report them.on my country .their behavoir is alrealy cheating customer money.on my country the commercial police will take action to them.

May i know that is useful or not i report to police Curacao，

Yes，the transfer is win from the no deposit bonus.but i have finish the turn over of the bonus .

I can not understand what you means .what disputed..sorry

This complaint was filed under amount of €20. When this deposit has been placed?

At the first they say me have two account. Aftet that say me take the two bonus in a row.if can not take the bonus .why they told me i can take two bonus when i am depositing.

so，now，my refund they also no want to give me back?

Thank you very much, angthiam, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

TQ

Thank you

Hello Angthiam.

I am sorry to hear about your troubles.

After I checked all the files, it would be best to invite the casino representative into the case.

Casino representative: Please explain to us what happened and why Angthiam's winnings were cancelled.

Thank you

I had see that many many case unsolve to those group of same operating casino.why no body do somethig.now is 2021.everything got law.i will not sastify.if they no reply .i will complaint to gaming commission and police

Hello Angthiam.

I contacted the casino representative via Skype.

He told me that the casino tried to contact you several times by phone but without success.

They would like to refund your deposits, but they need information from your side.

Could you please send me the telephone number where they can call you?

so，the withdraw they no want to pay.i had already give them my btc wallet.

Could you please wait until they contact you? From what I know, there is still something missing from your side.

I had go to the casino livechat.but nobody want to reply me.last time when verify my account.they also say cannot call my phone.then i call back to them .why i can contact them with the same number.they cant call me.they away have many many reason .if this reason no worth they will find another

They got my email .if they realy want to find me .why i have no receive any email from them.

We are waiting on a response from the casino.

Hello Angthiam.

Could you please send me your BTC address - I will pass it directly to the relevant casino department.

Ji had find them by live 'chat .i had already give then my btc wallet.and i wait a long time nothing i receive from them .then they blok me and no want reply me.what kind of behavior treating customer.the rating for tjem sbould be 2

TQ，guru，they told me to wait 6 hours，

I have the information that the refund should be processed today.

Hello Angthiam.

Do you have any updates regarding your complaint?

Hello Angthiam.

The casino representative confirmed that the deposit was returned to the wallet you provided.

Could you please check it?

Dear Angthiam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Because we didn't hear back from Angthiam, we assume that he received the money.

The player can reopen this complaint anytime.