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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Hello Jack.Unfortunatelly, it not looks like the casino representative would ... 3 years ago
Dear David,Thank you for using the Casino Guru complaint resolution center. W... 3 years ago
We are closing this complaint based on Dkswrth66's request. 3 years ago
Because Ortensia breached the casino's bonus terms and conditions, we are clo... 3 years ago
Dear Jay and casino representative,Thank you for using the Casino Guru compla... 3 years ago
Dear KD and Boo Casino representative.Thank you for using the Casino Guru com... 3 years ago
Zak521521 hasn’t responded to our messages. We assume that he was able to mak... 3 years ago
Hello Ng.Unfortunatelly we haven't received any response from the casino repr... 3 years ago
Because the casino provided us evidence that DarukeLive breached terms, we ar... 3 years ago
Dear Manuel,Thank you for using the Casino Guru complaint resolution center. ... 3 years ago
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