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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
Based on the conversation above, we are rejecting this complaint. 3 years ago
We are closing the complaint based on the last Makino's post.Thank you for us... 3 years ago
After the dialogue with the player and the casino, we decided to close this c... 3 years ago
Because of what I wrote above, we are closing this complaint.Sardapoor, pleas... 3 years ago
Because Liselotte didn't get any response from the regulator, we decided to r... 3 years ago
Dear Willie34,Thank you for using the Casino Guru complaint resolution center... 3 years ago
Dear Player123,Thank you for using the Casino Guru complaint resolution cente... 3 years ago
Because Vicky already lost all her balance we must reject this complaint. We ... 3 years ago
Michael, I am very sorry, I tried to help, but I must reject your complaints ... 3 years ago
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