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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
That's great news, Paul. I am closing the complaint now.Thank you for us... 3 years ago
Dear Djamil.You are twisting my words. I explained to you few times how the m... 3 years ago
Dear Lucasacg,Thank you for using the Casino Guru complaint resolution center... 3 years ago
I am glad that, in this case, Vicky received at least some compensation. I ho... 3 years ago
Unfortunatelly, KC didn't respond. In this particular case, the casino p... 3 years ago
Based on the evidence from the casino, I am closing this complaint as rejecte... 3 years ago
This case is opened for an extremely long time, and we see no progress anymor... 3 years ago
Since we haven’t received any response from the casino regarding the issue, w... 3 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
Unfortunately, we can't do more in this case. After we checked the game logs,... 3 years ago
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