Wild Joker Casino - Player’s bonus winnings have been capped.

It was a deal l got where l deposited $50 and l got 30 free spins or 60 and you would wagered the free spins 40x, but what it didn't show was how much you were wagering it was every $1 you gamble equals 25 cents, so that would cost $4 equals $1 in wagering, it never sh o wed that anywhere because if l had of known that l would not of taken the deal. So that is the point.

Anyway l won a small jackpot and it paid 3000, but in the deal it was max withdrawal 10x, so therefore l had over 2000 grand taken from me.

So go back to the point, is that l wouldn't of taken that deal if you wete betting at the rate of $4 equals $1, you would have to be stupid to take a deal like that. Also l had a conversation with customer service they told me anything 100% bonus and under $1 for $1, so how dies that work with my deal it wasnt even 100% it was just spins so why was l paying $4 equal $1 bets. And l never new before hand about the over 100% it goes lower, so now l know why ive never won here, except once and it was taken away from me. That information was n oiwhere in sight to read, but now it does, thete scammers

Dear Vicki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have redeemed and played? Please forward its name or a specific link. If there’s any relevant communication between you and the casino, please forward it too. My email address is petronela.k@casino.guru. I have checked terms and conditions, and this is what I found https://www.wildjoker.com/terms-and-conditions:

"All match bonus offers of 100% or lower, require 30 X wagering and have No max cash out, bonus money is not withdraw-able and will be removed from your withdrawal.

All match bonus offers of 101% or higher, require 30 X wagering and will further carry max cash-out amount of 10 X the value of your deposit."

"Wagering for Bonuses - Play through Requirements (% contribution per game as follows):

Slots - 100% (varies according to bonus) Keno - 100% Roulette - 50% Three Card Poker - 50% Baccarat - 25% Video Poker - 10% Blackjack - 5% * Percentage of wager placed that counts towards meeting wagering requirement."

Could you please advise which game you’ve been playing?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I do have conversations about this with them l only s reen shot them but l got the whole conversation, l cant remember the game l was playing but l will go back and look

I think I've told you just about everything, I've emailed paperwork to you

199fight l think it was, you deposit $99 and get 199 free spins. But l deposited $100

Dear Vicki,

Thank you very much for forwarding the relevant screenshots. I went through everything, but unfortunately, I still don’t know which bonus you have played, respectively how much was the percentage that you have obtained. If I understood it correctly, you have deposited $100 but could you please specify how much was the bonus that you have received? Thank you in advance.

The code was 199fight where you deposit $99 and you get 199 free spins, it says you so your wagering only the winnings of the free spins

30x only free spins, but it never specified the percentage of the bet, you had to bet $4 to equal a $1.

I asked them where information was on the site he said the back office, anyway you have the conversations.

My point is thst ive been gambling there for a while now and i did not know that the higher the bonus was the percentage of the bet would go down until two weeks ago.

It might show it now, but it never did before 2 weeks ago.

If l had of known this l wou lkd not of taken that code, so i only took codes that were 100% or lower bets are $1 equals $1 when wagering. Now l know why l have never won there except for thst jackpot l won

Thank you very much Vicki for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Vicky.

I've checked the bonus, terms and conditions of the casino and I need to admit that this is an excellent example of false advertisement.

The guy on chat presented this bonus as:

Bonus code: 199FIGHT

Deposit $99 and get 199 Free Spins on T-Rex 2

Wager: 25x

I was chatting with a support agent 29minutes precisely, and during this time he was not able to answer me if the game contribution is 100% or 25%. He never mentioned that there is some win limit on this bonus code.

Casino terms are missing any info about this type of bonus too. The information about the bonus should be clear and not misleading.

This is an actual promotion:

Bonus code: 199FIGHT

Deposit $99 and get 199 Free Spins on T-Rex 2

Wager: 100x

Win Limit: 10x

I want to ask casino representatives to explain why the promotions are misleading and what they will do in this matter.

What happens now? Will they return my money do you think?

I think they don't. But we will punish them with a lower rating. This is an obvious false advertising strategy.

For now, we give them another 7 days and if they do not respond I am afraid there is nothing that we can do as they are operating without a license. 

If they haven't a licence why are they allowed to operate and thats so not fair for so many people, all these on line gambling sites are ripping off so many people, myself in the last 12 months have lost over $17,000 thats a lot of money and there wou lkd be so many people like me that have los t so much. They have a licence to rip people off and the government lets them, its bullshit.

Sorry, needy62.

I was trying to find an alternative contact on Skype, but unfortunately, they are non-responsive.

If they haven't a licence why are they allowed to operate and that's so not fair for so many people - This was the main reason why we decided to create this website, to ranked casinos and warn players from scam casinos objectively.

Wild Joker has a questionable reputation from us which is still not so bad, and I hope they will return to this complaint later and solve it.

So far, we have no other option as to close the complaint as unresolved, which will significantly impact the Wild Joker casino rating.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

I have been tricked and trapped into online gambling with their rules and regulations(their own rules) and twist their deals, that its bullshit, its not fair....

$40,000. Not happy jan

Hi Vicki, 

I've gone through your account and chats in regards to this bonus 199FIGHT. As per our terms and conditions it said that the wagering is 25x and the maximum cash out is 10xdeposit. 

In our terms and conditions it was mentioned that:

Wagering:

Bets wagered with bonus match offers of 100% or less, contribute to the bonus wagering required at a rate of 100%. For example $1 wagered contributes $1 towards fulfilling the wagering required.

Bets wagered with bonus match offers of 101% to 250%, contribute to the bonus wagering required at a rate of 75%. For example $1 wagered contributes 75 cents towards fulfilling the wagering required.

Bets wagered with bonus match offers of 251% or higher, contribute to the bonus wagering required at a rate of 50%. For example $1 wagered contributes 50 cents towards fulfilling the wagering required.

This offer 199FIGHT was a specific promotion run at that time by our marketing team. The full terms were mentioned in the email advertising the offer. We've come to conclusion that our 1:1 wagering contribution works better this way and we have since reverted back to our old t&c's. 

I see that you actually completed the playthrough. Upon meeting the playthrough you balance of $3,129.14 was reduced to the maximum cash out of the bonus with is $1,000 (10xdeposit). The withdrawal limit on this bonus was 10x deposit anyway. As such, if you wagered the bonus longer or shorter (if the bonus was $1 bet to $1 playthrough) you would only be eligible to the amount that you won. You would not be able to withdraw more than $1,000.

I understand that you were not aware at that time about the $4 bet to $1 contribution to playthrough. We normally do advertise terms of each bonus. I will investigate this further so that something like this doesn't repeat itself. 

I'd like to offer you $250 free bonus with a maximum cash out of $500 for these back in June 2020. The wagering is 50x and as per our normal terms and conditions, you bet $1, you meet playthrough by $1. Again I'm really sorry about it and I'll do my best to make sure such things do not happen again.

Thank you for giving us this feedback, it's really important to us. We want to optimize player satisfaction that's why we have been working on our terms in the last few months. We have finally increased our maximum payout to $10,000 per week irrespective of player class. We are also processing withdrawals daily instead of 2 times per week. These feedback helps us a lot.

I hope you can trust us again Vicki. 

Thank you. 

Kind regards, 

Lea

Look at all them rules and regulations, for one it's bullshit. For two, when l took that deal at 100% ut us suppose to be $1 bet equals $1 but no it never was it $4 equals $1 playthrough, and l would never take a deal like that becsuse it's stupid.

No you absolutely tricked me and probably many others.

I'd never play there again your deals are shit.

And alk them rules were not displayed anywhere l could see....

The whole deal was a trick and thats how you get geaps of money because you rip everyone off, your deceiving online gambling site.

Also all them rules were not displayed anywhere, dont lie about it because l looked everywhere to know avail could l find them

The 199FIGHT was a special promotion advertised at that time. It was free spins upon deposit and not a 100% bonus. I agree that you had to wager the bonus more but at the end you wont he same amount anyway (10xdeposit = 10x $100 = $1,000). I see that you requested this amount but then you canceled it.

Since this 199FIGHT was a special offer the t&c's were not published on the website but in the email sent. I agree that customer service should have mentioned the contribution to playthrough as well on chat and I am really sorry about this. They have been briefed regarding this. I assure you though that all our bonuses are now 1:1 and we do not plan to promote anything with different terms. Furthermore, we have now abolished this part in our t&C's. Now any bonus, no matter the % will have a 1:1 contribution to playthrough:

Bets wagered with bonus match offers of 100% or less, contribute to the bonus wagering required at a rate of 100%. For example $1 wagered contributes $1 towards fulfilling the wagering required.

Bets wagered with bonus match offers of 101% to 250%, contribute to the bonus wagering required at a rate of 75%. For example $1 wagered contributes 75 cents towards fulfilling the wagering required.

Bets wagered with bonus match offers of 251% or higher, contribute to the bonus wagering required at a rate of 50%. For example $1 wagered contributes 50 cents towards fulfilling the wagering required.

I would really like to make it up to you for needing to wager a bonus so much. I'd like to offer you $250 free bonus with a maximum cash out of $500 for this inconvenience. The wagering is 50x and as per our normal terms and conditions, you bet $1, you meet playthrough by $1.

We both have to agree that you wagered a lot but at the end of the day you were able to win the same amount you were entitled to ($1,000).

Who gives a shit the fact is l would never of taken the deal was betting $4 equals $1 in wagering and it was never shown anywhere. Your still in my eyes deceiveing rip off online gambling site. Thats all you are

Dear Wild Joker Casino representative,

We really appreciate that you are trying to solve this complaint, but you must try much harder.

I have also personal experience with this bonus. I talked for 30minutes with the support, and I know how the bonus was presented to the players. The information about game contribution was in general terms and conditions and not visible in bonus conditions, like the 10x withdrawal rule. The support was not aware of this information or didn't mention it intentionally. (for 30 minutes, I was asking many questions and give the support many opportunities to check the data, I never got a correct answer)

In this case, it was a clear example of a false advertisement. 

I believe that many players would never deposit if they knew the true terms of the bonus.

The wagering of the bonus 100x is very uncommon and very hard to complete. Typical wagering for the bonus is usually between 35-50x for the bonus only and 20-30x bonus and deposit. The deposit to trigger this bonus was $99 and I am sure if the players knew about the 2 missing rules many of them would avoid this bonus.

I am sorry, but in this case, we are definitely on the side of the player.

Thank you Mr Guru, l know I'm right too.

Wild joker are to greedy and should show all rules about a particular deal.

Dear Matej and Nicki,

I agree with you that our customer support did not present this bonus in the right manner. Before taking a bonus everyone should be aware of the terms. This is definitely not the standard of Wild Joker. Nicki, if you remember, you dealt with Alan in our customer service regarding this bonus. I did not want to disclose this but we had to let go of him for multiple incidents, including this. He was one of the customer service supervisors and his team was misinformed and not briefed properly on a few occasions regarding the terms.

I reassure you that we have since made necessary adjustments and briefs so that such incidents do not repeat itself.

I'm really sorry again for this miscommunication Nicki. At Wild Joker there's no room for false advertising. We are also reviewing all our terms and conditions to make sure that everything is clear.

We would really like to make this up to you.

I hope you can trust us again.

There was no miscommunication, there was no imformation about that deal anywhere.

Your a rip off online gambling site that does not show all information about some deal plus you foul people onro your deals, when really your paying back $4 for every $1. Thats obsurbe, but you don't advertise that do you? There not in big letters or words to see and read.

Your a SCAM

My name is Vicki not Nicki.

Get it right next stupid thing your going to say next

Dear Vicky and Wild Joker casino representative.

We appreciate that the casino reopened the case, and there is a will to settle things down, but we are from the beginning on the player side. We had a first-person experience with how the casino presented the bonus, and we cannot close this case until the player would be fully satisfied.

Wild Joker Casino:

If you would like to offer Vicky some better compensation, let me know. In another case, I will close the complaint as unresolved.

Despite your best effort to solve the case, you sometimes can't undo the past injustice.

I should be compensated this will mever be resolved because Wild Joker online casino are no fucking good, they rip off their clients and their just no right sleezy with their deals. YOU SHOULD BE CLOSED DOWN. Arseholes

Dear Vicki and Matej,

I understand. We make to resolve this and compensate you. I really want to help and make sure that such a thing does not happen in the future. Measures have been taken to ensure that. However, it doesn't fix what has been done.

I offered a $250 free bonus for the inconvenience. I understand that you don't feel it's enough. What can I do to make this better ?

Thanks.

Lea

I never seen an offer for $250 if thats what you said? Did you Matej? Because thats the first offer your offerring which means in my eyes you know your in the wrong. Well Hellalulua well l suppose thats about all l will get.

If your offering me componsate for this resolution I'll take it. At least thats a start by you doing that you know you's were wrong.

I suppose l can deal with that.

Well l hope you dont fool people again because it's just so wrong, peopme that play aren't rich where just surviving just like you.

I mentioned it in my first reply on 23rd of February but I know there was much content there so maybe you missed it.

Thank you for letting us make up for this. I have added the $250 free bonus with a maximum cash out of $500 to your casino account. The wagering is 50x, you bet $1, you meet playthrough by $1.

Again I'm really sorry about it and I'll do my best to make sure such a thing does not happen again.

Thank you Vicki.

Ok lets see if it's there

Dear Vicky.

Let me, please know if you received the bonus and if we can close the complaint.

Dear Vicky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I accepted the payment. But there still dodgy

Could you please be more specific?

Close

I am glad that, in this case, Vicky received at least some compensation. I hope the situation which caused these troubles will never happen in the future.

We are closing this case as resolved.