WinMonaco Casino - Player’s account has been blocked.

I won money but they just blocked my account without any reason and they won’t respond to me

Dear Lovley,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Could you please advise how long ago you have registered your account?

Lastly, could you please confirm that the amount is correct?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The amount isn’t correct it this is amount €26,015.40

no bonuses they didn’t give me chance to verify just blocked me I registered about 1 week ago

Thank you very much, Lovley, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

So what’s going to happen next because this company has stolen my money and I want it as I’ve won it fair and square

Hello Lovley.

Unfortunately, in your case, there is not much what we can do. The casino has no license, so the only chance is to invite them to the case and hope that they will explain why they blocked your account.

There is a way to get your deposits back, and if they failed to respond, that would be the next step.

I would like to invite the casino representative into the case.

Please explain to us whats happened.

I understand but this site originally recommended this casino and that is why I joined

Could you please be more specific? Which site recommend to play in that casino? Because on our website the casino has a rating of 0/10, which is the worst rating possible and casino has a very bad reputation.

I didn’t do such thing I didn’t even except any bonuses you just don’t want to pay out why would I want to create another account when I’ve won all that money doesn’t make sense

Your casino has a bad reviews with a lot people and you don’t even have a license

Hi.

Our Gmt and your gmt is not the same one ... but we are talking about the same player and accounts , so this is the most important !

This player open Multiple accounts so it is a fraudulent player !

Has it is writting at the T&C !

Good luck for the future .

Support.

That’s a lie i didn’t open another account I have no reason to open a second account you’ve done this other people I’ve seen on other review sites I will be instructing my solicitors to deal with this as your casino is fraudulent and doesn't even hold a valid license I’ve contacted the licensing company and they said they didn’t even provide you with a license why are you doing this to customers shame on your casino, you will be investigated

Dear Casino representative,

Could you please send to matej@casino.guru all supporting evidence?

Table of last logins with a visible IP (etc...)

Thanks.

they are doing the same to all players that win casino guru you need to take action this not fair on players being robbed like this

they did the exact same to me and I’ve seen loads of others

Dear WinMonaco casino representative, I have asked you trough email for more supporting evidence. The evidence that you provided so far is not sufficient.

The funny thing is David from win Monaco is the only agent who’s deals with everything this guy is a scam artist casino guru you need to do something to stop this guy robbing people I’ve seen you took money off other customers to

We would like to ask the WinMonaco Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

I am sorry Lovley, in such cases we recommend a player to contact the licensing authority but WinMonaco casino is not holding any license.