The player from Malaysia had his winnings cancelled due to unusual gaming activity while playing Baccarat.
SCR99 Casino MY - Player’s withdrawal has been rejected.
Black points: 404
Amount: 4,204 RM
SCR99 Casino MY
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
I have make deposit rm9800 and win rm4204, and press withdrawal rm14004, they reject my application with reason abnormal betting with jus bet on banker only. Is that any rule said that we can jus bet on either banker or player 1 side only?
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3 years ago
Dear Ng,
Thank you very much for submitting your complaint and forwarding relevant communication along with screenshots of your game history. I’m sorry to hear about your problem.
We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise if you had any previous gaming sessions in this casino or this was your first deposit? Could you please download and forward your entire game history in Excel format? My email address is petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Thank you very much, Ng, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Ng.
I am sorry to hear about your troubles.
I would like to invite the casino representative into the case.
Casino representative: Please explain to us what happened and why NG's winnings were cancelled.
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3 years ago
We would like to ask the SCR99 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Hello Ng.
Unfortunatelly we haven't received any response from the casino representative. I also tried Skype but without success.
I would suggest you try to contact their license: https://www.pagcor.ph/contact-us.php
I am sorry that we couldn't help you more.
I will close the complaint as unresolved, and in the case that the PAGCOR reply to you, please contact me: matej@casino.guru
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