Somos Casino - Player has been accused of playing restricted games.

Beware of this casino, while you deposit and do not make withdrawals, everything is kind and everything is correct, but as you start to win and make several withdrawals, they will end up taking something out of you that you are doing wrong within their casino policy, always after a few enormous waiting times, for verifications and to process withdrawals, which hopefully will enter you.

I have my last problem with them, after depositing with the weekend bonus and playing a Slot (Wolf Hunter) which let you access with the bonus balance, everything has to be said, and later when losing the deposit and the Bonus, because I return to deposit without a bonus because I did not have more bonus, well playing with that balance I get a prize and after playing in other slots because I end up making two withdrawals, one of 500 and one of 400, which were requested and accepted by the system since the balance was real, well after the 3-day withdrawal period has passed, I get in touch and they tell me that they are doing a security review.

After a few days, I receive an email saying that they cancel my account for breach of their "policy", for supposedly accumulating wilds in the Wolf Hunter slot, I do not understand how you can accumulate wilds if each spin is independent, and how do I return To repeat I play in that slot with bonus balance because the slot allows it and later with real balance, but when winning with real balance it seems that they have been taken out of the sleeve that they were not obtained legally.

Well, I request a report of my game transactions and spins, and they answer me that my account is canceled and that I lose my 2 pending withdrawals of € 400 and € 500, but the strong thing is that they do not send me the game history so I can see if I have breached something, because after reviewing my video game sessions I do not see anything wrong, because if they do not want to send me my game history it gives me to think that they want to hide something and what they do not want is to pay me my two withdrawals

In short, be careful with this casino, I do not think I will recover my € 900 since they have canceled my access and I can not see my transactions, but at least my experience serves so that nobody registers since as long as you do not withdraw profits everything is correct, at the moment you win they will already look for something within their rules and policies to avoid paying you your money, and since payments for cryptocurrencies cannot be claimed, then give your money for lost.

EYE I do not recommend or play because sooner or later when you win they will look for a way not to pay you

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope that I understood the issue correctly and you have been accused of playing a restricted game while completing a bonus wagering requirements.

I have checked general bonus terms and conditions, but I couldn’t find any list of restricted games which would include the Wolf Hunter slot machine.

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Indeed, nowhere does it say that it is restricted to play that slot, they only sent me a screenshot with a score at 99 and they say that I accumulate with bonus balance and then collect with real balance, when each spin is independent and always being clear that You can access that Slot when you are playing with a bonus balance. Ask for the game and betting history where you could see if what they say is true, since I am sure that I not only play with a bonus balance, since I also made several deposits after having spent the deposit plus the bonus, and they say that they violate their rules and that they automatically close my account and do not process my two withdrawals of 400 and 500 euros, go that they have invented that excuse for not paying me the 900 euros, because if they do not send me the gaming history to verify that what they tell me is correct, in addition to the fact that these winnings were not only obtained in that slot there are also winnings from other slots, but they simply withhold and block my two withdrawals with the excuse of that slot, to end up stealing my 900. Later at home I will send you more information to the Petronela email, thank you very much, we hope it comes to a good end, or at least they won't steal from you and don't take advantage of more people. THANKS A LOT

petronela.k@casino.guru that is the email or it is missing at the end. That. Com

I await your response and then send you more information and I can verify that they refuse to send me the game history since they want to hide something so as not to pay me my 900 euros. I await your response, regards

They already refuse to send me the information and finally they do not even answer me in the online service

Finally, they don't even answer me in the online service.

They refuse to show me where I have breached the regulations, nor do they send me the playing history, in order to hide data, with which I am sure they have illegally retained the two withdrawals worth 900 euros

Be very careful with this page, I have little hope of recovering that money, since they even deny me data that I have the right to know. But at least it serves as a warning so that no player happens to him and that fewer and fewer players decide to play on this page.

Let's hope we can solve this unsolved mystery of data concealment and fund retention.

I enclose the only answer and justification that they sent me to retain the 900 euros and block my account

In the first place, in that Slot I not only played with a bonus balance, in addition to that at no time is it prohibited to play that Slot with a bonus balance, so I do not understand what I did wrong, since I only played in a normal way as I usually play in the rest of the casinos in which I had no problems to date.

Second, I understand that not all the retained earnings were obtained in said Slot, since the 900 euros of withdrawal were obtained in more slots, I also had a withdrawal of 500 euros, later I deposited and made the withdrawal of 400 euros, and after have the 2 withdrawals, they were when they sent me the message that they blocked my account and canceled my withdrawals.

My question is why they did not block the account when I only had the withdrawal of 500 euros? They waited for me to deposit and make another withdrawal to get rid of this alleged breach of which they do not provide me with data.

I hope that at least they provide me with the game history of the last month where I can verify that what they say is correct and if I have really breached the regulations I will accept the retention of the corresponding balance, but from my point of view in that slot they have not been obtained the 900 euros

I hope it serves as a warning so that it does not happen to more players, since while you do not win, it is all kindness and transparency, but the moment you win, something will be sought to block or hold you and without offering you data or transparency.

Let's hope to solve this mystery and concealment of data and that it serves as a warning so that no one else falls on this page, since I honestly do not believe that they will send me the 900 euros when they do not even send me the data of my gaming history of which I have right to know.

Let's see if there is a quick solution. All the best

Thank you very much, DarukeLive, for your replies. If I understand correctly now you have been accused of delaying your bonus round https://www.somoscasino.com/content/promotionsb/welcome-bonus-term-and-conditions:

"Leaving open spins on the bonus or free spins to take advantage of the system will cause your winnings to be canceled and your account blocked permanently."

If your game history is not available or accessible, have you saved, by any chance, your cashier/deposit history? petronela.k@casino.guru is the correct email address.  

I suppose they accuse me of that, but as I repeat, I did not save anything, each roll is individual and at no time do I save any roll in progress or bonus.

I am requesting my gambling and deposit and withdrawal history, but they have canceled access to my account and they do not provide it to me by email, because they want to hide something so as not to pay me my withdrawals, you can check it with the captures I sent that I no longer they answer me in the online service.

I just want them to show me that what they accuse me of is real, but if they do not send me my playing history it is difficult to verify that what they say is true, I repeat that at no time did I leave a bonus round open since each spin It is independent and that with the game history can be easily demonstrated, that's why they don't want to send me the game history.

If I see that there is no prompt amicable solution, I will put all the evidence and videos of gambling sessions that I have in the hands of my lawyer, although I honestly do not believe that I will recover my 900 euros.

At least that it serves so that other players are not scammed and that they finally do not have players in this casino, that by staying my 900 euros they lose much more than other players, before more people are scammed.

Since they do not clearly show me what they accuse me of in addition to keeping winnings obtained in other slots.

Be very careful with these SOMOSCASINO SCAMMERS

The only thing I have proof of is the coinbase history of the deposits made, since they were made with cryptocurrencies.

But we arecasino does not want to provide me with my history or deposits or gaming, since they want to hide the truth, and sincerely I already do not know how to request it to show me what I have violated their regulations and the reason why they are robbing me 900 euros

Thank you very much, DarukeLive, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much Petronela, let's wait and see if your colleague Matej gets them to at least give him more information or to see if he gets them to send him the history, although I think so because they would have to pay me the pending withdrawals, since I am sure they do not make it because they want to steal those 900 euros since they do not provide me with data to verify what they accuse me of is real.

I wait for an answer and see if we can solve this problem, although I see it more and more complicated.

Hello DarukeLive.

From the screenshot what casino sent you it looks like you charged hunter rage meter to 99 with the bonus balance and activate the feature with a real balance. Such actions are prohibited, by doing this you gained an unfair advantage and that leaded to void your winnings.

I need game logs to confirm this, but from the screenshot it looks like this is the problem why casino voided your winnings.

For that reason they do not want to send me the game history because they know that it is not really what they sent, and they simply send that photo to justify keeping my 900 euros.

I already asked the page several times for my game history to verify that what they tell me is true, because I am sure it is not as they say, since that meter was not only loaded with bonus balance but was also loaded with the real balance spins without bonus, in addition to the fact that the 900 euros that they are currently robbing me are not only gains obtained in that slot, with which I do not understand why they retain all my winnings having waited for me to deposit and have more profits in order they retain more balance.

I repeat that the casino does not want to provide my gaming data for the last month or my gaming history since they canceled my access to my account, and I have the right to know that data, but we can see how this casino works.

If they really send me the betting history and show that what they say is true, I would accept the breach, but since I am sure it was not like that, I still think that it is the excuse they made to steal my 900 euros.

Be very careful with this casino, and see if there is a solution, or if your Matej manages to send you the game history, you will be able to verify that it is not what they say. Since that meter was filled with bonus balance and real balance, and at all times said Slot allows you to play with bonus balance, with which I am not breaching anything or obtaining an advantage, in any case it would be an error on your website and not I would have to lose my 900 euros.

But I repeat it is an excuse for these thieves of Somoscasino to keep my 900 euros.

I wait for a detailed answer or justification from the casino at least, since they don't even answer my messages

I would like to invite the casino representative into the case.

Please provide to us player's game log and proofs that he abuse your bonus system.

Thanks.

Perfect Matej, let's see if you can get the game log sent to prove the alleged abuse, we will wait for a response and a possible solution to this problem, although I think I'm not the only one who does not get paid their withdrawals

Hello casino guru.

We have received your information.

The darukelive user accumulated at 99 the meter with a bonus balance and then cashed it with a real balance, thus obtaining an unfair advantage and collecting Non-legal profits.

I have verified that the user already has all the detailed information, however we will send you the detailed information.

As you can see in the following images:

The user entered the game with a bonus balance on March 19 where they accumulated the meter to 99 and then left the game.

Then I finish the bonus by playing other games.

to then generate a minimum deposit and collect the bonus profit as we can see in the following image.

As we can see, the game paid him the win immediately, he entered the game because he had an accumulation of the 99 meter.

To demonstrate it, I attach a link where you can see the play after entering with real balance.

you can check it in the following link:

https://player.yggdrasilgaming.com/watch/?eyJnYW1laWQiOjczNTIsImFwcHNydiI6Imh0dHBzOi8vcHJvZHVjdGlvbmN3LnlnZ2RyYXNpbGdhbWluZy5jb20iLCJ3YWdlcmlkIjoiMjEwMzE5MTQyNjMwMDIwMDAwNyIsIm9yZyI6IkJPRzEiLCJjbGllbnQiOiJodHRwczovL3N0YXRpY2xpdmVjdy55Z2dkcmFzaWxnYW1pbmcuY29tIiwic291cmNlIjoiQmFja29mZmljZSIsImxhbmciOiJlcyIsInNoYXJlT3JnIjoiQk9HMSIsInNoYXJlT3JnTmFtZSI6IkJPRzEifQ==

If more than to be a reference and after showing the method used by the user to collect unfair winnings in the wolf hunter game, we confirm that the account is blocked for breach of the www regulations. Somoscasino.com

Good could you send the game history of my account for the last month, where you can see that those 99 accumulations were not only with a bonus balance, maybe it is a coincidence that the 99 was with a bonus balance, but surely not all accumulations were bonus, in addition to the rest of the winnings of other slots have also been considered as winnings of this slot.

I would like you to send me the game and transaction history of the month prior to said problem so that it can be verified that not only were they accumulated with a bonus balance, but that I play normally with the balance I had at all times, since Other times said slot has paid me in bonus balance and I have continued playing and other times it has paid me without bonus balance and I have also continued playing, and at all times the slot does not prohibit you from playing with bonus balance.

I request please the history of all the spins where it can be seen which spins are with a bonus balance and which ones are with a real balance, so you can see that the supposed accumulation and advantage obtained is not true.

I request the complete history not only the cut of the supposed plays, since if they sent the complete report of the game spins, it could be appreciated that what they comment is not correct, but I hardly believe that they facilitate that game history, since it would suppose They would have to pay me my two withdrawals of 400 and 500 euros.

Hopefully there is luck and at least they provide the complete history, so that you can see that what they comment is not 100% true

Hi darukelive

We are sorry for what is detailed above in your email, online chat and by this means, your account will remain blocked for breach of the Somoscasino regulations.

It is not a coincidence to accumulate 99 with a bonus to leave the game and collect it without a bonus, the accumulation comes from a bonus, therefore, in breach of the casino regulations.

We also commented that your account already had a warning for bad behavior with the support staff.

Therefore the decision made is final.

It is clear to me that you want to continue hiding the game history because they know that I am right and they would have to pay me my withdrawals since they are legitimate.

Be very careful with this casino, it is in the only casino that I have had problems and I have been playing in many casinos for more than 10 years, and it is the only one where they want to hide data from me that I have the right to know since it is my playing history account not from someone else's account, but with the concealment of data they want to hide that they are really stealing my 900 euros, since I only request the history to see that it is true, if it is true I accept the loss of those withdrawals , but as long as the truth is proven which I am sure it is not reality since they continue to hide my gaming history.

Be very careful with this casino, that when you start to win, either they are late payments, or they are verifications of a month or some abusive clause of its regulations, some excuse to finally sooner or later keep your money. Keep an eye out

Dear casino representatives, could you please send me the game logs (matej@casino.guru) for further analysis?

Dear Matej, let's hope you have luck and send you the complete history of at least 15 days prior to the problem and the alleged breach of the regulations, although I really doubt that they will send it to you, since they only offer excuses and incomplete information for not accepting that to that game was accessed legitimately since the page allowed access with a bonus, in addition to the fact that the accumulation was not only with bonus balance and also that the rest of the gains obtained in other slots are also being blocked.

Hopefully they at least send the information and find a friendly solution to this problem. Greetings 😉

Hello DarukeLive.

The casino provided me with evidence about your gameplay.

From the evidence, is it clear that you left a game Wolf Hunters when you accumulated (99 from 100) Hunters Rage bar during your bonus balance play and moved to another game. When you lost all your bonus money, you deposited and continue with real money play on the game Wolf Hunters where you used your accumulated Hunters Rage.

Such actions are strictly against casino terms and conditions.

You gained an unfair advantage, and therefore voiding your winnings are legitimate action by the casino.

Because the casino provided us evidence that DarukeLive breached terms, we are rejecting this complaint.