24betting Casino - Player’s struggling to withdraw his winnings.

My total amount in my 24betting account was around 700000 , so I thought of withdraw an amount of 400000 , the transaction is getting canceled automatically after some time ...I don't know why ...can you please help me in sorting out this. I have lost 4-5 lakhs before in this 24betting and now when I won I could not withdraw this money and more over this is not my first withdrawal, I have done some before.

Dear Vamsi,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Additionally, could you please advise which casino’s link is the correct one since the complaint has been submitted for 24Bettle Casino, but you mentioned 24betting Casino twice in your comments.

https://www.24bettle.com/

https://24betting.com/

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

It is https: //24betting.com /

I have done some withdrawals before successful , but now I don't know why the withdrawal is getting canceled after some time . I hope it's internal issue.

Thanks

I have tried withdrawing even lower amounts ...but it's the same it's getting cancelled automatically after some time.

Please help me by pulling me out of this position.

Additional comments from the player:

"This is vamsi , I am facing problem in withdrawing my money from my 24betting account , it's getting cancelled automatically after some time , I have already done some withdrawals before , but I don't know what has happened now my total money strucked in in my 24betting account was around 700000 INR i have tried withdrawing different amounts but getting declined from past 1week .please help me in sorting this out. I have already posted this on casino guru , and its you who are dealing my case ,thanks for that . It will be helpful If you deal the case as fast as possible.

Thankyou,

Petronela."

Thank you very much, Vamsi, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Vamsi,

I looked at your complaint and will do my best to help you. I would like to invite 24betting Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you Mr.Viliam. Waiting for 24betting casino’s reply .Hope they will resolve my issue soon.

Again my withdrawal got canceled . I don’t know why 24betting is not responding to my issue.

Many of friends who are using 24betting casino stopped using seeing my issue .

We would like to ask the 24betting Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hey….24betting casino , you are one among the best in the market . So please don’t spoil your reputation by not accepting the withdrawals or by not responding to the issues.

i have deposited lakhs in this 24betting casino and lost them .if I would have known that this 24betting is this less bothered about the customers or clients I might have played in some other best casinos . Where atleast I would get some response or replies from the casino department.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

hello! details emailed direct with screenshots.

We received evidence from the casino from which it is evident that the player had a duplicate account.

Please provide us with additional information about the usage of the accounts. (email)

I haven't used any other account of this casino . I have played in only one account . Please unlock my account and accept my withdrawal.

Why is this 24betting casino taking this long to reply. Please respond fast @24betting casino

We are communicating with the casino regarding this case, please be patient.

Thank you Mr.matej.

Hello Vamsi.

Please be patient. We are communicating with the casino regarding the second account.

Hi,

Casino guru ,

Did we get any reply from 24betting casino.

Hello Vamsi.

I have info from the casino representative that the casino will contact you soon. Please be patient and wait on them.

I dint get any response or call or mail from the casino .

I would like to ask the casino representative if they contacted Vamsi, as they promised via Skype?

I am waiting for there call , message or mail from them, I dint get any response from them.

Dear ,

24betting casino,

Please respond fast , I don't know why you are taking this long to respond to an issue , I am waiting almost more than 3 month .

Dear

Casino guru ,

Did we get any response from 24betting casino?

Dear 24 Betting casino representative.

We have your proof that Vamsi has two accounts at your casino, but both accounts didn't take any bonuses, and therefore, we don't see how he could benefit from this situation. Please can you explain to us how he could benefit from this situation?

Hi ,

24betting casino ,

Please respond to the issue , we hope you guys are responsible, need to respond immediately.

24 betting casino ,

Please don't make fake promises . If this is the way, you are not going to stand in this betting race.

Unfortunatelly, in this case, we gave the casino enough time, but we haven't received proof of what we requested.

Summary:

The casino provided us with proof of another account with some identical and some similar details as Vamsi's account.

However, the player created the accounts at different times, one after another. On both accounts, there was no bonus used. 

(Vamsi deny that he had another account)

In this situation - even if both accounts would belong to Vamsi - by creating these two accounts, he didn't gain any advantage, and the casino should pay him.

We are happy that the casino representative and Vamsi found a solution, and we can close the case as solved. Thank you for using the Casino Guru complaint resolution center.