The player's unable to proces a withdrawal due to verification of some documents. The complaint was resolved after the player was verified and could successfuly withdrawal his money.
Syndicate Casino - The player's unable to make a withdrawal.
Amount: NZ$1,033.8
Syndicate Casino
Safety Index:HighSafety Index
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Game account verified 06/06/2021 with lots of approval of my driving license. Regularly deposited until today, at the time of the withdrawal request my driving license turns out to be no longer valid !! What a good impression you make of the casino !!!
Automatic translation:
Public
Public
3 years ago
Dear Nemokid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Was this your first withdrawal request in the casino? When did your driving licence expride? Did the casino offer you any alternative way of verification as your drivers licence no longer valid?
Please note that once one of your documents become invalid, the casino can no longer accept it. I would recommend to ask the casino about accepting a different verification document instead of the drivers licence. Also please forward any relevant proof or communication with the casino to nikolas.b@casino.guru. Looking forward to your answer.
Best regards,
Nick
Public
Public
3 years ago
Translation
HELLO NIKOLAS,
THE CASINO HAS COMPLETELY VERIFIED MY GAME ACCOUNT AND PAYED THE PENDING WITHDRAWALS ALL OK SO YOU CAN CLOSE THE CASE AS SOLVED.
THANKS ANYWAY! CHEERS.
Automatic translation:
Public
Public
3 years ago
Dear Nemokid,
I'm happy to hear that your account is now verified and you are allowed to make a withdrawal. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.
Best regards,
Nick
Casino.guru
