Syndicate Casino - Player has been accused of opening multiple accounts.

They said I had duplicated accounts. I said I did not and asked for details , they asked for my email addresses and I gave both, one personal and one work which is the only one I opened up with them on Saturday 22nd. They said I opened up an account with my personal account on 1st January. However I didn't and there  were no deposits to them at all on that day. I think they are trying to get out of paying me. I asked for password reset and have not received any instructions 

I also asked for help on chat line. Whilst polite, my situation is unresolved. How can I prove I didn't open two accounts?

Dear Denice,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We will contact the casino and ask for supporting evidence, but, before we do so, please could you confirm that you have a pending withdrawal and clarify if you have activated any welcome bonus in your account? Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Denice,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you, I have impending  withdrawal and no I didn't use any opening account bonuses. 

Thank you

Denice 

Thank you very much Denice for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Denice,

I will contact the casino now and hopefully we will receive an answer soon.

Casino has paid my withdrawal! Thank you for your  assistance. 

Denice 

Hello Denice,

I love to hear great news like this. I am closig this complaint now. Thank you for contacting Casino Guru and I hope you won't come across a problem like this again.