Syndicate Casino - A part of bonus hasn't been credited.

I made a deposit on this casino and played with a bonus and free spins, all was going good, but the casino give me some money I should not have so for them to solve this problem, they forced me to self exclude myself, so I could not logging for more than 10 days in my account, after 10 days they unblocked my account, but I was not able to redeem the free spins remaining because I could not logging because of the casino s fault. They would not give me back my free spins. Eventually, I would like to be refurbish because of the very bad experience I had in this casino. Can you help me solve this problem.

Dear abreinl123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you clarify which bonus offer you tried to activate? Please, post here the link to the bonus you redeemed.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I activated the first deposit bonus that comes with free spins that I could not activate because the casino made a mistake. They even said that it s their mistakes but they don t want to give me back my free spins

Thank you for your reply, abreinl123. Do I understand correctly that you only received the match bonus, but not the free spins? Please, forward the communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Dear abreinl123,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.