The player from Germany has tried to redeem advertised bonus without being successful. Additionally, he’s dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Swift Casino - Player’s criticizing false advertisement of bonus.
Amount: €15
Swift Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
This is the worst online casino site I've seen in a long time. I made a € 15 deposit and didn't even get a welcome bonus of 100% as they promise on their site, the slots have completely without giving any free spins and the money has gone down as much as I can Assure you this was my last deposit on the bad online casino sites
Automatic translation:
Public
Public
3 years ago
Dear Vito6,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Could you please advise if you have tried to communicate with the casino a possibility to obtain the Welcome bonus before placing any bets?
Regarding the RTP issue, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
