The player from Sweden experienced issues depositing money to the casino and sought advice about getting money back from a payment provider. We requested additional information from the player but did not receive a response. Consequently, the complaint was rejected due to the lack of communication from the player.
Swift Casino - Player encountering deposit issues.
Amount: 1,500 kr
Swift Casino
Safety Index:Above averageSafety Index
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6.9
Swift Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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6 months ago
Hi everyone,
Has any one had any experience getting money back from payment provider?
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6 months ago
Dear Aaron1998,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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6 months ago
Dear Aaron1998,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
